Automated Operations Engineer

About the Role

Ericsson KSA is seeking an Automated Operations Engineer for Core Networks to join their team in Riyadh. This full-time role involves supporting the monitoring, troubleshooting, and maintenance of large-scale CS, PS, and ITSC networks. The position requires 2-5 years of relevant experience.

Role Purpose

The Automated Operations Engineer will be responsible for network monitoring, fault handling, troubleshooting, escalations, reporting, and reactive maintenance activities. The primary objective is to ensure high network availability and performance across the core network infrastructure.

Key Responsibilities

• Perform configuration changes and troubleshoot MSC, MGW, HLR, HSS, STP, SBC, UDM (CUDB, HSS, HLR), and IMS nodes in accordance with approved processes.
• Participate in internal technical discussions to improve network monitoring capabilities and first-level troubleshooting effectiveness, providing recommendations for continuous enhancement.
• Ensure adherence to correct working methodologies, best practices, and continuous improvement initiatives to increase operational efficiency.
• Manage fault handling activities, including trouble ticket (TT) management and fault localization, while meeting agreed Service Level Agreements (SLAs).
• Support and coordinate change management activities and Change Request (CR) implementations.
• Drive timely incident resolution and recovery within SLA targets.

Required Experience

• A minimum of 2-5 years of experience in a relevant field.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within Ericsson KSA. The role involves working with a team of innovators focused on developing solutions for complex challenges.

About Ericsson

Ericsson offers opportunities to utilize skills and imagination to push technological boundaries, building solutions for complex global problems. The company fosters a collaborative environment where diverse innovators work to advance the status quo.