Credit Supervisor

About the Role

Marriott International is seeking a Credit Supervisor for a full-time position in Riyadh. This role involves overseeing financial accuracy, managing billing accounts, and ensuring compliance with accounting policies. The Credit Supervisor will play a key part in maintaining financial records and resolving outstanding accounts.

Key Responsibilities

• Follow up with guests regarding satisfaction with guest-related issues.
• Assist and check turnovers, figures, postings, billing, and documents for accuracy.
• Set up proper billing accounts (*, share-with, room/tax/incidentals, tax exempt, direct/special billing, and group bookings) according to accounting policies.
• Organize, secure, and maintain all files, records, cash, and cash equivalents in accordance with policies and procedures.
• Record, store, access, and/or analyze computerized group rooming and financial information.
• Classify, code, and summarize numerical and financial data to compile and keep group rooming and financial records, using journals, ledgers, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Complete specified reports.
• Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
• Follow up and resolve past due accounts and vendor invoices until payment in full is received or resolved.
• Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s).
• Work closely with various departments and outside entities to achieve successful groups from pre-arrival through final bill.
• Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.
• Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Perform other reasonable job duties as requested.

Physical Requirements

• Ability to stand, sit, or walk for extended periods of time.

About the Team

The Sheraton family, part of Marriott International, fosters a global community where associates create a sense of belonging for guests in over 400 locations worldwide. The team is dedicated to inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. This role is suitable for a team player committed to delivering a meaningful guest experience within a global team environment.