Director Solutions Consulting Middle East & Africa

About the Role

Genesys is seeking a Director, Solutions Consulting for the Middle East & Africa region. This full-time role is based in Riyadh, Saudi Arabia, and involves leading a geographically distributed team across Saudi Arabia, the UAE, and South Africa. The Director will be responsible for shaping how Genesys helps organizations apply AI, cloud customer experience technology, and data to enhance customer and employee experiences.

Role Context and Impact

The Director, Solutions Consulting will own the regional strategy, capability, and execution, connecting customer priorities with Genesys solutions. This position requires partnering with Sales Leadership and cross-functional teams across EMEA to influence go-to-market strategy, strengthen technical and business value in complex enterprise sales cycles, and accelerate sustainable regional growth. The role focuses on translating AI, Genesys Cloud, CCaaS, digital, and customer experience capabilities into practical solutions that address business priorities and support successful adoption. The Director will foster an AI-first culture of continuous innovation, enabling the team to experiment, learn, and convert emerging capabilities into customer and business value.

Key Responsibilities

• Lead and develop a high-performing, geographically distributed Solutions Consulting team across Saudi Arabia, the UAE, and South Africa, ensuring alignment, accountability, collaboration, and consistent execution.
• Own the end-to-end Solutions Consulting strategy for the region, aligning team capabilities, investment priorities, and execution with business objectives and customer needs.
• Drive an AI-first culture of continuous innovation to increase team agility, encourage informed experimentation, and convert emerging AI and automation capabilities into differentiated customer value.
• Partner with Sales and regional leaders to influence go-to-market strategy, strengthen complex enterprise opportunity execution, and improve technical and business value throughout the sales cycle.
• Elevate the team's impact as trusted advisors by advancing consultative engagement, solution design, technical expertise, and value-based storytelling.
• Drive alignment between customer priorities and tailored, data-driven solutions that demonstrate measurable business value and support successful adoption of Genesys Cloud, CCaaS, AI, digital, and customer experience capabilities.
• Strengthen strategic relationships with customers, partners, and the broader technology ecosystem through executive engagements, industry events, and conferences.
• Influence product and technology direction by translating regional customer needs, market trends, and competitive dynamics into actionable insights.
• Monitor team performance, sales enablement effectiveness, and Solutions Consulting business impact, using data to identify improvement opportunities.
• Advance team expertise across AI, Genesys Cloud, CCaaS, customer and employee experience, digital capabilities, and emerging technologies.

Required Qualifications and Experience

• 10+ years of experience in Solutions Consulting, Technical Sales, Sales Engineering, or related customer-facing technical roles, including significant people leadership experience.
• Proven experience leading and developing high-performing, geographically distributed teams across multiple countries or markets.
• Demonstrated success partnering with Sales and senior leaders on complex enterprise opportunities, go-to-market priorities, and regional growth initiatives.
• Strong background in AI, CCaaS, customer experience, employee experience, digital technologies, and enterprise cloud software.
• Proven track record of guiding teams through technology and market change while fostering experimentation, continuous learning, and effective adoption of emerging capabilities.
• Exceptional executive communication, consultative engagement, and data-driven storytelling skills.
• Strong strategic judgment, problem-solving capability, and curiosity, with the ability to operate effectively across complex regional and cross-functional environments.
• Demonstrated ability to collaborate across Sales, Customer Success, Product Management, Engineering, and other functions.
• Strong understanding of enterprise software and AI technologies, including their impact on customer outcomes, employee experiences, and ways of working.

Preferred Qualifications

• Experience supporting enterprise customers and partners across Saudi Arabia, the UAE, South Africa, or the broader Middle East and Africa region.
• Experience representing a technology organization in executive customer engagements, partner discussions, industry events, or conferences.

Working at Genesys

Genesys provides AI-powered technology used by over 8,000 organizations globally, with more than 150 new AI features released in the last fiscal year. The company operates with a flexible-first culture, supporting a global team of nearly 7,000 employees. Genesys is Great Place to Work® certified in 17 countries.