Geospatial Engineer

About BAE Systems Saudi Arabia

BAE Systems is the UK Government’s nominated Prime Contractor under Government-to-Government arrangements to provide equipment, support, and training to Saudi Arabia. The company is responsible for the maintenance of Royal Saudi Air Force (RSAF) aircraft and trains RSAF and Royal Saudi Naval Force personnel in the safe use of their aircraft, equipment, and weapons. BAE Systems Saudi Arabia is committed to supporting the Saudi Arabian National Agenda, including Saudisation and the training and development of Saudi National capability through the growth of Saudi National Partner Companies, thereby reinforcing Industrialisation and Partnerships.

The Role of Geospatial Customer Service Manager

BAE Systems Saudi Arabia is seeking a Geospatial Customer Service Manager to join their team in Riyadh, Saudi Arabia. This full-time position involves leading a team of customer service representatives who provide support to clients utilizing geospatial software and solutions. The manager plays a critical role in ensuring customer satisfaction, managing client relationships, and resolving technical issues. The role requires strong leadership, communication, and interpersonal skills, along with problem-solving abilities and experience in geospatial technology. The individual should be capable of working unsupervised and planning and organizing team activities.

Key Responsibilities

• Lead a team of Customer Service Representatives (CSRs) in providing technical support for geospatial software and solutions.
• Manage client relationships and ensure high levels of customer satisfaction.
• Develop and implement procedures for resolving customer issues and complaints effectively.
• Oversee the resolution of technical issues and provide guidance and training to the CSR team.
• Collaborate with internal teams to develop and execute strategies aimed at customer success.
• Stay informed of industry trends and updates pertinent to geospatial technology.
• Create and maintain comprehensive documentation for customer support processes.
• Oversee and manage team performance to ensure compliance with Service Level Agreements (SLAs).

Required Qualifications and Experience

• A minimum of 10 years of experience in a relevant field.
• Demonstrated experience in geospatial technology.
• Proven leadership ability in managing customer service teams.
• Strong communication and interpersonal skills.
• Effective teamwork and problem-solving skills.
• Ability to work autonomously and manage team activities efficiently.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves managing a team and collaborating with various internal departments to achieve customer success in a dynamic environment.