Guest Experience Expert

About Marriott International and the Role

Marriott International is seeking a Guest Experience Expert to join our team in Riyadh. This full-time role focuses on creating memorable and unique experiences for guests, extending beyond standard check-in and check-out processes. Candidates with 0-1 years of experience are encouraged to apply for this position.

Role Purpose and Scope

The Guest Experience Expert takes initiative to deliver a comprehensive range of services, guiding guests throughout their entire stay. This role empowers individuals to operate within their designated space, ensuring all necessary tasks are completed to enhance the guest journey.

Key Responsibilities

• Processing operational needs efficiently.
• Addressing guest requests promptly and effectively.
• Completing required reports accurately.
• Sharing highlights of the local area to integrate transactions into the overall guest experience.

Work Environment and Professional Expectations

Success in this role requires adherence to company policies and procedures, maintaining confidentiality, and protecting company assets. Professionals are expected to uphold quality standards and ensure their uniform, personal appearance, and communications are consistently professional. Creating a safe workplace is also a critical aspect of this position.

Guest Experience Experts will be required to be on their feet and moving around, which includes standing, sitting, or walking for extended periods. The role involves a hands-on approach, requiring the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. Consistent execution of these duties is essential for guest satisfaction and business operations.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Related Work Experience: No specific related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None required.

Join Our Team

We invite qualified candidates to apply for this opportunity to contribute to Marriott International's commitment to exceptional guest experiences in Riyadh.