Information Systems Manager

About the Role

Hilton Riyadh Hotel & Residences is seeking an Information Systems Manager to join its team in Riyadh. This full-time role involves managing IT operations and ensuring the seamless delivery of technology services to support hotel operations and enhance guest experiences.

Key Responsibilities

• Support the design and execution of IT initiatives across multiple properties, aligning with area, cluster, and corporate objectives in collaboration with the Area Director of Technology Services.
• Monitor, diagnose, and adjust performance on LAN and network servers, managing upgrades, directory structures, and preventive maintenance to optimize security, compliance, and system reliability.
• Identify and implement solutions for user concerns related to personal computing, software applications, and network connectivity, providing training and support.
• Oversee the implementation, maintenance, and upgrades of IT infrastructure, ensuring compliance with Hilton Technology Network (HTN) standards and certification requirements, including managing shared technology resources and backup procedures.
• Assist with the execution of major system implementations, such as workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring projects are completed on time and within budget.
• Collaborate with property management to ensure smooth IT operations, maintain critical site systems, and troubleshoot issues efficiently to minimize downtime.
• Recruit, train, supervise, coach, and mentor team members, conducting performance evaluations and providing professional development opportunities.

Required Attributes

Candidates for this role should demonstrate the following core values:

• A commitment to hospitality.
• Acting with integrity.
• Leadership capabilities to inspire others.
• A belief in teamwork for optimal outcomes.
• A strong sense of ownership and accountability.
• A focus on immediate actions, demonstrating urgency and discipline.

Work Type

This is a full-time position.