Last Mile Logistics Sr. Account Manager Quick Commerce MEA TR Delivery Service Partners

About the Role

Afaq - Logistics Branch is seeking a Last Mile Logistics, Sr. Account Manager, Quick Commerce, MEA-TR Delivery Service Partners to join their team in Riyadh. This full-time role involves driving innovation in the transportation industry and empowering entrepreneurs within the quick commerce sector. The Senior Account Manager will manage relationships with Delivery Service Partners (DSPs) throughout their business lifecycle, acting as both an advisor and an operating partner.

Role Overview

The Senior Account Manager will lead a team of 6+ managers, overseeing more than 80 DSP accounts within the quick commerce business (15-minute and 2-hour delivery services) across the Kingdom of Saudi Arabia. This includes working with entrepreneurs new to logistics and seasoned carriers. The role focuses on guiding DSPs to build and grow successful businesses by addressing challenges, influencing business planning, and identifying solutions to ensure effective decision-making and success.

Key Responsibilities

• Work with a portfolio of owners to set strategy, drive accountability and engagement, and track key performance metrics.
• Collaborate with internal teams, including Program Managers and Compliance and Finance personnel, to ensure businesses launch and scale in compliance with program requirements.
• Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.
• Analyze problems, discover insights, deliver recommendations, and drive internal and external change.
• Collaborate with internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet, and network health teams.
• Facilitate and execute Monitoring and Enforcement Policies (MEP) and establish two-way feedback channels with OTR teams, DSPs, and WW/EU Product and Strategy.
• Travel between multiple sites weekly to engage with business owners effectively.

Daily Operations Focus

• Safety: Partner with OTR Safety and OTR Regional Managers to ensure business safety compliance.
• Performance: Guide owners in scaling operations, managing issues, onboarding, and preparing for peak periods. Coach on effective utilization of AMZL tools and deep dive into customer metric improvement opportunities. Champion consistent application of Last Mile processes.
• Experience: Identify workflow inefficiencies, implement operational improvements, and enhance the individual DSP owner experience. Develop relationships between Afaq and DSP partners, align communications, and represent DSPs within the AMZL business.
• Capacity Management: Work with DSPs to deliver effective ramp plans and pipeline goals, ensuring driver supply meets peak volume demands.

Qualifications and Experience

• 7-10 years of relevant experience.
• Demonstrated ability to manage complex relationships and drive business growth.
• Experience in logistics, supply chain, or quick commerce is beneficial.

Work Environment

This is a full-time position based in Riyadh, requiring flexible work hours and regular travel between multiple sites to engage with business owners. The role involves working within a dynamic team focused on innovation in the transportation industry.