Optical Technician

About the Role

Fakeeh Care Group is seeking an Optical Technician to join their team in Riyadh, Saudi Arabia. This full-time position is suitable for candidates with 0-1 years of experience and focuses on delivering comprehensive customer service and technical support within an optical retail environment.

Key Responsibilities

• Identify customer needs and recommend appropriate optical products, including frames, lenses, contact lenses, and sunglasses.
• Drive sales conversion, execute upselling and cross-selling strategies, and implement promotional activities.
• Achieve individual sales targets and contribute to overall store performance.
• Provide a professional and engaging customer experience, handling inquiries and basic complaints effectively.
• Build and maintain customer relationships to foster loyalty.
• Accurately read and interpret optical prescriptions.
• Support basic fitting, adjustments, and product selection for customers.
• Assist opticians with technical requirements as needed.
• Verify prescription details, fitting specifications, and product accuracy to ensure alignment with customer orders.
• Ensure products are free of defects and match customer orders precisely, supporting zero-error delivery and resolving issues before handover.

Operational Duties

• Process transactions accurately using the POS system.
• Support insurance approvals and necessary documentation.
• Maintain stock accuracy and ensure proper handling of products.
• Report any shortages, damages, or discrepancies in inventory.
• Maintain up-to-date product knowledge across all categories.

Team Collaboration and Compliance

• Collaborate with the team to achieve store targets.
• Support opticians and the sales team during peak operational periods.
• Contribute to a positive and productive work environment.
• Adhere to all company policies, procedures, and operational standards.
• Maintain professional and ethical behavior at all times.
• Perform other duties as assigned within the scope of the job.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Ability to understand and accurately interpret optical prescriptions.
• Strong customer service skills and a commitment to delivering a positive customer journey.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within a dynamic retail setting focused on optical care and sales.