Parts Advisor

About the Role

CEER is seeking a Parts Advisor to join its team in Riyadh. This full-time role serves as the primary point of contact for parts retail and service customers, facilitating parts and accessories purchases. The Parts Advisor is responsible for processing sales transactions accurately and efficiently, while also supporting the service center's parts fulfillment to ensure a positive customer experience and contribute to retail sales targets. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Greet and assist walk-in parts retail customers, identifying correct parts and accessories based on customer and vehicle requirements.
• Process parts retail and service sales orders accurately in SAP, ensuring correct pricing, discounts, and invoicing in line with CEER commercial policy.
• Promote accessories and value-added parts/service offers to maximize basket size and support retail sales targets.
• Coordinate with Service Advisors and Technicians to fulfill parts requirements for scheduled and walk-in service jobs.
• Pick, verify, and issue parts against repair orders and work orders in a timely manner to minimize vehicle turnaround time.
• Follow up on back-ordered or unavailable parts and communicate expected availability to service teams and customers.
• Respond to customer inquiries regarding part availability, pricing, and compatibility.
• Handle first-line customer complaints related to parts sales and escalate complex issues to the Parts Operations Assistant Manager.
• Process returns, exchanges, and warranty claims according to established Standard Operating Procedures (SOPs).
• Maintain accurate records of retail and service sales transactions and daily cash/counter stock reconciliation.
• Generate routine daily/weekly sales activity reports for the Parts Operations Assistant Manager.
• Support month-end stock and sales reconciliation activities.
• Adhere to CEER Aftersales SOPs & Policies requirements for all transactions and maintain a clean, organized, and safe parts retail/counter area.

Experience and Qualifications

• 2-5 years of experience in a relevant field.
• Proficiency in processing sales transactions accurately and efficiently.
• Familiarity with SAP for order processing is preferred.
• Ability to identify correct parts and accessories based on customer and vehicle requirements.
• Strong organizational skills for maintaining accurate records and managing stock.

Work Environment

This role operates within a dynamic retail and service environment, requiring direct interaction with customers and collaboration with service teams. The Parts Advisor will work at the parts counter and within the service center to ensure efficient parts fulfillment.