Receptionist📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Hilton is seeking a Receptionist to join our team in Riyadh, Saudi Arabia. This full-time position is ideal for individuals with 0-1 years of experience who are dedicated to providing exceptional guest services. The role is central to ensuring a positive and welcoming experience for all guests.

Role Purpose

As a Receptionist, you will be responsible for supporting guest services operations and delivering memorable experiences that contribute to the overall satisfaction of every guest. This position plays a key part in upholding the standards of hospitality and ensuring efficient front office procedures.

Key Responsibilities

Achieve positive outcomes from guest queries in a timely and efficient manner.
Ensure an efficient reception experience for guests, including check-in/out procedures, and complete audit procedures as required.
Keep both the Front Office Manager and Reception Supervisors fully aware of any relevant feedback from guests or other departments.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses when required and assist with the Night Team's training and development efforts.
Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Use correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
Comply with hotel security, fire regulations, and all health and safety legislation.
Act in accordance with policies and procedures when working with front-of-house equipment and property management systems.
Follow company brand standards.
Assist other departments as necessary.

Required Qualifications and Experience

A minimum of 0-1 years of experience in a relevant field.

Core Values and Attributes

At Hilton, success is guided by our Core Values, which define the qualities we seek in every team member:

A passion for spreading the light and warmth of Hospitality.
Acting with Integrity and always doing the right thing.
Inspiring others through Leadership.
A belief that Teamwork drives the best outcomes.
A sense of Ownership and accountability.
A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.