Room Service Manager📣 إعلان

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Room Service Manager to oversee daily operations in Riyadh, Saudi Arabia. This full-time management position is responsible for directing, training, and assisting employees in delivering food and beverage services to guestrooms and hospitality suites. The role focuses on ensuring exceptional guest and employee satisfaction while maintaining operational budgets and upholding the renowned "Gold Standards" of The Ritz-Carlton, setting the benchmark for luxury service.

Key Responsibilities

• Supervise and manage all day-to-day Room Service operations, ensuring compliance with policies, standards, and procedures.
• Oversee staffing levels to meet service demands, operational needs, and financial objectives.
• Communicate areas requiring attention to staff and follow up to ensure effective execution.
• Administer property policies fairly and consistently.
• Provide information to supervisors, co-workers, and subordinates through various communication channels.
• Analyze information and evaluate results to identify optimal solutions and resolve operational issues.
• Recognize and maintain high standards for product quality and presentation.

Leadership and Team Development

• Lead, influence, and encourage the team using strong interpersonal and communication skills.
• Serve as a role model, demonstrating appropriate behaviors and advocating sound financial decision-making with honesty and integrity.
• Provide guidance and direction, including setting performance standards and monitoring progress.
• Develop specific goals and plans to prioritize, organize, and accomplish work efficiently.
• Ensure and maintain employee productivity levels and foster an open, collaborative team environment.
• Identify developmental and educational needs, providing coaching, mentoring, or formal training programs.
• Support departmental orientation and training for new hires, including cash handling and credit policies.
• Solicit employee feedback, utilize an "open door" policy, and address concerns to enhance employee satisfaction.

Financial Management and Guest Experience

• Comprehend budgets, operating statements, and payroll reports to assist in the financial management of the department.
• Participate in managing controllable expenses to achieve or exceed budgeted goals.
• Ensure day-to-day operations meet quality standards and exceed customer expectations.
• Emphasize guest satisfaction in all departmental meetings and drive continuous service improvement.
• Empower employees to deliver excellent customer service and provide guidance and coaching as needed.
• Interact with guests to gather feedback on product quality and service levels, and effectively handle guest problems and complaints.

Qualifications and Experience

• A minimum of 5 to 10 years of relevant experience in food and beverage operations, preferably within a luxury hotel environment.
• Demonstrated ability to supervise and manage daily operations effectively.
• Strong leadership and communication skills to guide and motivate a diverse team.
• Proficiency in financial management, including budget comprehension and expense control.
• Proven track record in ensuring exceptional customer service and resolving guest issues.
• Ability to identify and address employee development needs through coaching and training.

Application Process

Candidates who meet the above qualifications are encouraged to apply for this full-time position in Riyadh, Saudi Arabia.