Supervisor InRoom Dining

About The Ritz-Carlton Hotel Company, *

The Ritz-Carlton Hotel Company, * operates over 100 award-winning hotels globally, committed to delivering exceptional luxury service. The company emphasizes a culture where diversity is valued, and associates are empowered to be creative and compassionate. This approach is guided by the "Gold Standards," which include the employee promise, credo, and service values, establishing The Ritz-Carlton as a leading global brand in luxury hospitality.

Role Summary

The Supervisor InRoom Dining ensures that The Ritz-Carlton's "Gold Standards" are consistently met with attention and care. This full-time position is based in the Red Sea region and requires an individual with 2-5 years of experience, including at least 1 year in a supervisory capacity. The role involves overseeing daily operations to ensure optimal service and guest satisfaction.

Key Duties and Responsibilities

• Ensure staff collaborate effectively to provide optimal service and meet guest needs.
• Inspect staff personal hygiene and attire, addressing any deficiencies.
• Perform opening and closing tasks, including organizing supplies, cleaning equipment and areas, and securing doors.
• Inspect storage areas for organization, cleanliness, and adherence to the FIFO method.
• Complete scheduled inventories, stock, and order necessary supplies.
• Monitor seating availability, service quality, safety, and guest well-being in dining areas.
• Process work orders for maintenance repairs.
• Assist management with hiring, training, organizing, evaluating, counseling, disciplining, motivating, and coaching employees.
• Serve as an example and initial point of contact for the "Fair Treatment Guarantee and Open Door Policy."

Operational Responsibilities

• Comply with all company safety policies and procedures; report maintenance issues, safety hazards, accidents, or injuries; complete required safety training and certifications.
• Maintain a neat and professional uniform and personal appearance.
• Protect company proprietary information and assets.
• Support all co-workers and treat them with dignity and respect.
• Contribute to team goals and meet quality assurance expectations and standards.
• Lift, carry, push, pull, and place objects weighing less than 50 pounds ( kg) without assistance.
• Stand, sit, or walk for extended periods or the entire work shift.
• Read and visually verify information in various formats, including fine print.
• Visually inspect tools, equipment, or machines to identify defects.
• Grasp, turn, and manipulate objects of various sizes and weights requiring fine motor skills and hand-eye coordination.
• Reach overhead and below the knees, including bending, twisting at the waist, crawling, and stooping.
• Move through narrow, confined, or elevated spaces; climb stairs and/or service ramps.
• Welcome and acknowledge all guests according to company standards.
• Communicate with others using clear and professional language; answer phone calls with appropriate etiquette.
• Listen and respond appropriately to employee concerns.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• Education: High school diploma or equivalent General Educational Development (GED) certificate.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Work Environment

This role is a full-time position within The Ritz-Carlton Hotel Company, *, part of the Marriott International portfolio of brands. The successful candidate will join a global team committed to upholding the company's luxury service standards.