RR Associate Manager Software Engineering📣 إعلان

About the Associate Manager, Software Engineering Role

DXC Technology is seeking an Associate Manager, Software Engineering to join their team in Riyadh. This is a full-time position focused on ensuring the stability and performance of web applications through effective support and collaboration.

Role Overview and Responsibilities

The Associate Manager, Software Engineering will oversee the troubleshooting, diagnosis, and resolution of issues within web-based software platforms. This role serves as an escalation point for Level 1 support and requires close collaboration with development, QA, and infrastructure teams to maintain system stability and ensure customer satisfaction. Key responsibilities include investigating and resolving escalated tickets, managing incidents based on severity, and providing user support and communication.

Key Responsibilities in Detail

• Handle escalated tickets from Level 1 support involving functional or technical issues in web applications.
• Reproduce issues in test/staging environments to identify bugs or misconfigurations.
• Conduct detailed log analysis, SQL/database checks, and API validation.
• Classify and prioritize incidents based on severity and business impact.
• Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
• Collaborate with Level 1 and Level 3 teams during major incidents and post-incident reviews.
• Communicate with business users or clients to gather additional information when needed.
• Provide workarounds or solutions while permanent fixes are being developed.
• Maintain knowledge base and support documentation.
• Prepare scripts or SQL queries to validate data or resolve issues.
• Perform basic configuration changes or updates in non-production environments.
• Conduct release verification and smoke testing after deployments.
• Analyze recurring issues to suggest long-term fixes or enhancements.
• Provide feedback to development/QA teams to improve application stability and usability.

Technical Skills and Experience

Candidates should possess a strong understanding of various technologies including Java, .NET, and Visual Basic. Experience with web application architectures such as client/server and REST APIs is required. Familiarity with databases like MySQL, SQL Server, PostgreSQL, and Oracle, along with the ability to write basic queries, is essential. Exposure to version control systems like Git, CI/CD tools, and cloud platforms (AWS, Azure, GCP) is considered a plus.

Required Competencies

This role demands strong analytical and problem-solving skills to effectively diagnose and resolve complex technical issues. Excellent communication and documentation abilities are crucial for collaborating with various teams and stakeholders. The ability to work independently and manage tasks effectively under pressure is also a key requirement.