Sales Director📣 إعلان

About Lucidya and the Sales Director Role

Lucidya is an AI-native platform specializing in customer experience (CX) intelligence, designed to autonomously manage entire customer lifecycles from initial engagement through retention and growth. The platform leverages proprietary NLU capabilities, developed in-house and trained on millions of multilingual conversations, to enable marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. As Lucidya enters a period of significant growth, we are seeking a Sales Director to join our team in Riyadh, Riyadh Province, in a full-time capacity.

Role Overview and Impact

The Sales Director will report directly to the Chief Commercial Officer and play a pivotal role in scaling Lucidya's commercial organization. This position involves leading a team of sales professionals focused on securing complex, high-value opportunities, cultivating lasting customer relationships, and achieving sustainable revenue growth. The Director will be instrumental in defining sales methodologies, providing coaching through challenging sales cycles, and establishing the operational discipline necessary for a predictable, high-performing sales organization. Success in this role will be measured not only by revenue generation but also by the strength of the team developed and the sales culture fostered.

Key Responsibilities

• Develop and execute the sales strategy to achieve revenue growth and support Lucidya's long-term commercial objectives.
• Lead, coach, and develop a high-performing sales team, fostering a culture of accountability, collaboration, and continuous improvement.
• Support the team in securing complex, strategic opportunities by providing guidance throughout the sales cycle and assisting in obstacle removal.
• Build trusted relationships with senior customer stakeholders, serving as a key partner during high-value commercial engagements.
• Drive healthy pipeline generation, opportunity progression, and forecast accuracy through strong CRM discipline and sales management.
• Establish clear Key Performance Indicators (KPIs), monitor team performance, and utilize data to continuously enhance sales execution.
• Navigate complex buying journeys involving multiple stakeholders, formal procurement processes, and executive decision-makers.
• Partner closely with Marketing, Product, Customer Success, and executive leadership to improve customer outcomes and accelerate business growth.
• Continuously identify opportunities to improve sales processes, forecasting, pipeline quality, and overall commercial effectiveness.

Required Qualifications and Experience

• A minimum of 5 years of experience leading high-performing B2B SaaS sales teams within a fast-growing environment.
• Demonstrated history of consistently achieving ambitious revenue targets and expertise in building predictable, scalable sales organizations.
• Proven ability as an exceptional coach, dedicated to developing team members and optimizing their performance.
• Comfortable leading from the front, providing support to the team during strategic customer meetings, negotiations, and complex commercial opportunities.
• Experience managing long, multi-stakeholder sales cycles and understanding how to maintain momentum through formal buying and procurement processes.
• Commercially astute, utilizing data, forecasting, and pipeline insights to inform decisions and enhance team performance.
• Ability to quickly build trust with customers, team members, and cross-functional stakeholders through clear communication and strong commercial judgment.

Leadership and Strategic Sales Approach

The ideal candidate will embody a leadership style that prioritizes team development and performance optimization through effective coaching. This role requires a hands-on approach, including active participation in strategic customer meetings, complex negotiations, and high-value commercial engagements. A deep understanding of managing extended, multi-stakeholder sales cycles, including formal buying and procurement processes, is essential. The Sales Director will leverage a commercially minded perspective, utilizing data, forecasting, and pipeline insights to drive informed decisions and continuously improve team performance and overall sales execution.

Work Environment and Culture

Lucidya offers a dynamic and fast-moving work environment where priorities may evolve, challenges are embraced, and continuous improvement is a core expectation. This role involves significant cross-functional collaboration with Marketing, Product, Customer Success, and executive leadership to enhance customer outcomes and accelerate business growth. The company fosters a culture of accountability, collaboration, and ongoing development for its sales professionals.