Sales Manager Leisure

About the Role

St. Regis Hotels & Resorts is seeking a Sales Manager Leisure to proactively solicit and manage sales opportunities in Riyadh, Saudi Arabia. This full-time role focuses on building long-term, value-based customer relationships to achieve sales objectives and ensure proper service delivery.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Develop community relationships to expand the customer base and identify new sales opportunities.
• Manage relationships with key internal and external stakeholders.
• Provide accurate and timely turnover of business to Event Management for proper service delivery.

Sales Activities and Market Insight

• Participate in sales calls with the sales team to acquire new business and close deals.
• Execute and support operational aspects of booked business, including proposal generation, contract writing, and customer correspondence.
• Identify new business to achieve personal and location revenue goals.
• Understand market trends, competitor strengths and weaknesses, economic trends, and supply and demand to position sales effectively.
• Close the best opportunities for the location based on market conditions and needs.
• Gain an understanding of the location’s primary target customer and service expectations to offer relevant business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy, fostering customer loyalty through service excellence.
• Service customers to grow account share.
• Execute and support the company’s customer service standards.
• Provide excellent customer service consistent with daily service basics.
• Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.

Qualifications and Experience

• Experience required: 0-1 years in a relevant sales role.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within the St. Regis Hotels & Resorts team.