Senior Account Risk Manager

📣 إعلان

في Ifs

منذ 3 ساعات تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About IFS

IFS is a company with over 7000 employees globally, generating $ billion in revenue. The company specializes in enterprise software solutions powered by AI technology, focusing on the Moment of Service™. IFS is committed to internal AI adoption to enhance creativity and productivity, and to deliver cutting-edge solutions. The company emphasizes flexibility, innovation, and a global impact, addressing societal challenges through agility, collaboration, and trust. IFS promotes a diverse and inclusive workforce, reflecting various cultures, backgrounds, and viewpoints.

The Role of Senior Account Risk Manager

IFS is seeking a Senior Account Risk Manager for a full-time position in Riyadh, requiring 5-10 years of experience. This role is responsible for leading the resolution of strategic at-risk customer accounts across the global portfolio. The Senior Account Risk Manager will proactively manage and resolve risks within committed timelines, acting as a global orchestrator and accountability driver. The position involves leading cross-functional engagement to protect revenue, cash flow, customer retention, and profitability, while providing executive-level visibility and governance.

Key Responsibilities

Own and drive the resolution of high-risk customer accounts, ensuring agreed actions are executed and target dates are achieved.
Facilitate a regular global risk review cadence across all regions and business divisions.
Serve as the central point of coordination and escalation for accounts with significant financial, commercial, delivery, or customer-retention risks.
Maintain accurate risk account records, including exposure, root causes, mitigation plans, owners, and next steps.
Monitor and report on risks impacting Annual Recurring Revenue (ARR), renewals, collections, churn, revenue realization, and bad debt exposure.
Develop executive dashboards and management reporting to provide visibility into risk trends, exposure, accountability, and resolution progress.
Drive accountability across stakeholders and challenge delays to ensure timely closure of critical issues.
Partner with Sales, Customer Success, Finance, Legal, Delivery, Product, and Leadership teams to accelerate resolutions.
Lead automation initiatives to streamline data collection, reporting, workflow management, and risk tracking processes.

Required Qualifications and Skills

Significant experience in the software industry, specifically in areas such as finance, risk management, collections, customer success operations, or strategic account governance.
Strong understanding of software business models, including ARR, renewals, retention, implementation risks, and revenue realization.
Proven ability to drive complex account resolutions and influence senior stakeholders without direct authority.
Excellent executive communication, presentation, and stakeholder management skills.
Strong analytical capabilities with the ability to assess financial, operational, and commercial risks.
Highly tech-savvy with experience in process automation, workflow optimization, and systems integration.
Strong project management, organization, and follow-through skills.
Persistent, resilient, and results-driven mindset with the ability to drive accountability and closure.
Experience operating in a global matrix environment across multiple business units.

Work Environment

This role operates within a global, diverse environment, contributing to a team committed to sustainability and making a positive impact. The position requires operating in a global matrix environment across multiple business units.