Senior Network & Systems Engineer Lead

About the Role

Amazon Saudi Arabia is seeking a Senior Network & Systems Engineer - Lead to join its team in Riyadh. This full-time role requires 3-5 years of experience and involves leveraging technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites within a defined geographical area. The successful candidate will manage large projects with minimal guidance that affect multiple locations in a region, resolve customer issues in crisis situations, and actively expand their scope into software design patterns, data structures, AWS technologies, and distributed systems.

Key Responsibilities

• Drive network excellence through advanced engineering, troubleshooting, and systems administration across multiple facilities.
• Maintain critical systems uptime and serve as the first escalation point for complex issues.
• Troubleshoot difficult IT problems without established SOPs and resolve incidents under time pressure.
• Demonstrate complete networking expertise, including routers, switches, firewalls, wireless APs, structured cabling (DNS, DHCP, VLANs, TCP/IP, subnetting, network security protocols).
• Plan and coordinate Change Management (CMs) and CM templates across the region.
• Lead and execute regional technical projects from conception to completion with minimal guidance.
• Collaborate with internal teams and external vendors to deliver infrastructure improvements and technology rollouts.
• Automate manual tasks and create/improve tools that increase team efficiency.
• Manage large-scale initiatives impacting multiple sites within the region.
• Conduct root cause analysis to resolve recurring challenges and prevent future incidents.
• Lead continuous improvement efforts across processes, documentation, and tooling.
• Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs.
• Actively expand knowledge in software design patterns, data structures, AWS technologies, and distributed systems.
• Participate in hiring, onboarding, training, and professional development of team members.
• Audit work quality and provide constructive feedback; mentor junior engineers.
• Present training and partner with development teams on complex issues.
• Provide expert technical support across multiple buildings and remote sites.
• Provide on-call support beyond business hours during critical incidents to ensure minimal downtime.
• Communicate effectively in writing and verbally across a wide variety of stakeholders.

Experience Required

Candidates should possess 3-5 years of relevant experience in network and systems engineering roles.

Work Environment

This role is part of the Operations – Fulfilment Center and Logistics team, which is central to the Amazon customer experience. The OpsTechIT team plays a vital role in ensuring the business's ability to meet customer promises by managing fast-paced inventory from inbound to outbound within Fulfilment Centers. This is a full-time position based in Riyadh.