Strategic Account Manager

📣 إعلان

منذ 20 دقيقة

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Unifonic and the Role

Unifonic, recognized as a Great Place to Work®, is an AI-native customer experience platform focused on emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is pioneering sovereign, agentic AI through its Agentic Studio platform. This full-time role for a Strategic Account Manager is based in Riyadh, Riyadh Province, and involves managing and growing a portfolio of high-value enterprise accounts.

Role Overview

As a Strategic Account Manager, you will be responsible for managing and expanding a portfolio of high-value enterprise accounts within regulated industries, including government, financial services, telecommunications, and large enterprises. The role focuses on building and maintaining trusted relationships with senior stakeholders, driving customer retention and revenue growth, managing renewals and expansion opportunities, and ensuring long-term customer success. You will develop strategic account plans, identify upselling and cross-selling opportunities, lead executive-level account governance and business reviews, and proactively manage customer risks and escalations. This position requires close coordination with internal sales, technical, delivery, customer success, and support teams to meet customer needs and achieve measurable business outcomes.

Key Responsibilities

Own and manage a portfolio of strategic enterprise accounts.
Achieve and exceed annual recurring revenue (ARR), expansion, upsell, and retention targets.
Develop and execute account plans for key customers.
Identify and drive cross-sell and upsell opportunities across the product portfolio.
Lead contract renewals and commercial negotiations.
Build trusted relationships with C-level, business, and technical stakeholders.
Serve as the primary point of contact for strategic customers.
Conduct executive business reviews and governance meetings.
Ensure customer objectives are aligned with company capabilities and roadmap.
Monitor customer health, adoption, satisfaction, and business outcomes.
Manage escalations and coordinate resolution across internal teams.
Improve retention and reduce churn risk through proactive engagement.
Drive successful onboarding and service expansion initiatives.
Prepare quarterly account reviews, forecasts, and business plans.
Maintain accurate account data, opportunity tracking, and forecasting within CRM.
Coordinate with Sales, Product, Customer Success, Delivery, Finance, and Legal teams.
Ensure compliance with contractual obligations and internal processes.
Maintain a strong understanding of regulated sectors and industry trends in Saudi Arabia.
Provide customer feedback to Product and Leadership teams.
Represent the company in strategic customer engagements and industry events.

Required Experience

5-10 years of experience in a relevant field.

Team and Work Environment

The Sales team at Unifonic focuses on driving revenue while acting as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, working closely with other departments to ensure products and services meet customer needs. As a Strategic Account Manager, you will contribute to this collaborative environment, leveraging your sales success, relationship-building skills, and passion for helping customers.