Support Analyst (Saudi National)

About the Role

Parsons Corporation is seeking a Support Analyst to join their team in Riyadh, Saudi Arabia. This full-time role involves contributing to the development, administration, and continuous enhancement of digital platforms and data systems. The position is suited for a detail-oriented professional with a strong background in business analysis, data interpretation, and technical systems, particularly within environments such as SharePoint Online, Aconex, and Power BI. The ideal candidate will have 5-10 years of experience.

Role Overview

As a Support Analyst, you will collaborate with cross-functional teams to gather and document business requirements, maintain and support portal infrastructure, and assist in automating data processes. A key aspect of this role is ensuring that digital tools and platforms align with evolving business needs, while also providing end-user support through training, documentation, and troubleshooting. The position requires a blend of analytical thinking, technical proficiency, and communication skills, with an emphasis on best practices in change management, SDLC, and digital document control.

Key Responsibilities

• Assist in gathering and documenting business requirements, coordinating with stakeholders, and supporting senior analysts in aligning initiatives with strategic and knowledge management goals.
• Support data collection and basic analysis tasks to aid decision-making and reporting efforts.
• Utilize AI-powered tools, such as Microsoft Copilot, to assist in automating routine reporting, organizing information, and enhancing team productivity.
• Help manage and maintain structured and unstructured data repositories, ensuring information is accurately captured and accessible.
• Translate technical information into user-friendly formats and assist in preparing documentation and training materials for various audiences.
• Promote data literacy by supporting training sessions and helping team members and stakeholders understand and use data effectively.
• Provide administrative and coordination support to ensure timely delivery of team outputs and high-quality deliverables.
• Collaborate with cross-functional teams to support seamless information flow and assist in coordinating project activities.
• Assist in aligning Knowledge Management support activities with broader organizational strategies through regular communication with team leads and management.
• Demonstrate initiative and problem-solving skills by supporting the resolution of day-to-day operational challenges.
• Stay informed about relevant tools, technologies, and best practices in business analysis and knowledge management.
• Help maintain digital document control systems such as Aconex, ensuring compliance with standards and supporting operational discipline.
• Support automation and data tasks using basic programming or scripting knowledge (*, Python, SQL) under guidance.
• Assist in creating and updating data visualizations and dashboards using tools like Power BI.
• Uphold and promote core values through professional conduct and collaborative teamwork.

Required Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Solid foundation in business analysis, data interpretation, and technical systems.
• Experience with SharePoint Online, Aconex, and Power BI is preferred.
• Proficiency in basic programming or scripting (*, Python, SQL) is an advantage.

Skills and Competencies

• Strong analytical thinking and problem-solving skills.
• Technical proficiency in digital platforms and data systems.
• Effective communication skills for collaborating with cross-functional teams and supporting end-users.
• Ability to follow best practices in change management, the software development lifecycle (SDLC), and digital document control.
• Proactive in staying current with emerging technologies and industry trends.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves working within a collaborative team environment, contributing to innovative solutions and operational excellence.