Unified Communications (UC) Engineer

About the Role

VaporVM is seeking a Unified Communications (UC) Engineer to join our team in Riyadh. This full-time role involves designing and implementing robust UC infrastructure, with a particular focus on solutions that support IVR, voice, video, and collaboration tools. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Lead the technical design and implementation of the UC environment, emphasizing IVR-enabled solutions.
• Manage the end-to-end integration of IVR with voice and collaboration platforms.
• Configure call flows, gateways, and session management.
• Optimize the UC infrastructure for performance, redundancy, and disaster recovery.
• Conduct interoperability testing with endpoints and IVR applications.
• Monitor system health and performance.
• Support deployment and User Acceptance Testing (UAT).

Required Qualifications and Experience

• Proven experience in implementing and supporting IVR-enabled UC solutions.
• Strong knowledge of IVR systems and their integration with UC platforms.
• Proficiency in SIP, RTP, SBCs, gateways, PBX, and call routing configurations.
• Experience with voice network design, QoS, redundancy, and disaster recovery strategies.
• Understanding of integration with CRM, C2M databases, and contact center applications.
• Ability to troubleshoot UC and IVR performance issues and optimize call flows.
• Familiarity with telecom standards, VoIP protocols, and security best practices.
• Experience with monitoring, reporting, and performance management tools.

Work Type and Location

This is a full-time position based in Riyadh, Saudi Arabia.

Application Process

We invite qualified candidates to apply for this role. Salary details will be discussed during the interview process.