Merchant Onboarding Specialist

About Autobia

Autobia operates a managed business-to-business marketplace that addresses challenges in supply, delivery, and deferred inventory within the automotive spare parts supply chain. The platform consolidates reliable spare parts from major brands in one location, offering financial solutions to support customer growth and expand merchant inventory.

The Role of Merchant Onboarding Specialist

Autobia is seeking a Merchant Onboarding Specialist to ensure the efficient flow of daily operations. This full-time position, based in Dhahran, Eastern region, involves managing client files, activating services, and coordinating with clients and service providers. The specialist will serve as a crucial link between clients and relevant work teams, focusing on precise execution and diligent follow-up to ensure a smooth onboarding experience.

Key Responsibilities

• Open new client files, complete their data in approved systems, and verify the accuracy, completeness, and compliance of their documents with requirements.
• Activate services for clients and create their specific agreements according to established procedures.
• Communicate with clients, follow up on their cases, resolve issues, and close complaints in coordination with service providers.
• Raise tickets to relevant departments and follow up until closure.
• Support client acquisition activities.
• Utilize company systems to manage client data, track requests, prepare operational reports, and submit them to management.

Qualifications and Experience

• 5-10 years of relevant experience.
• Excellent verbal and written communication skills with clients, and the ability to build trusting relationships.
• High accuracy in handling data and documents, with a commitment to applying approved procedures.
• Ability to follow up on cases and tickets until closure, and manage multiple tasks simultaneously.
• Proficiency in problem-solving and coordination with various teams and service providers.
• Proficiency in using Customer Relationship Management (CRM) systems, ticketing systems, and Microsoft Office or Google Workspace.
• Fluency in Arabic, with good knowledge of English.
• Ability to work effectively in a fast-paced environment.