Associate Customer Service Specialist

About Medtronic

Medtronic is a global leader in healthcare technology, operating in over 150 countries with a mission to alleviate pain, restore health, and extend life. The company's 95,000 employees are dedicated to developing innovative medical technologies that improve the lives of over 72 million patients annually. Joining Medtronic offers a career grounded in purpose, growth, and impact, contributing to the future of healthcare and championing healthcare access and equity.

The Role of Associate Customer Service Specialist

Medtronic is seeking an Associate Customer Service Specialist for a full-time position in Jeddah, Makkah, Saudi Arabia. This role serves as the direct contact for all customer order management within the region for Medtronic Saudi Arabia’s Business Units and for the Medtronic International Customer Care & Supply Chain group. The specialist will manage sales/purchase order processing and related documentation, working closely with the Customer Care & Supply Chain Manager, Business Unit Managers, and Finance Manager. This position supports sales activities and contributes to structural improvement projects, requiring knowledge of Incoterms, customs clearance, certification procedures, and product flow through third-party logistics to transit warehouses and final customers. The core challenge involves understanding customer-specific requirements and addressing their needs effectively.

Key Responsibilities

• Represent the company to both external and internal customers.
• Process and follow up on customer orders in compliance with current policies, procedures, and work instructions.
• Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers.
• Support sales contracts and related documentation.
• Develop and maintain close day-to-day relationships with distributors and service providers.
• Maintain accurate Customer and Material Master Files.
• Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
• Manage web-based ordering or registrations.
• Confer with management regarding customer credits and returns goods for credit.
• Identify quality assurance complaints and write price differentials on mail orders.
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.
• Manage customer complaints and the return process.
• Coordinate on warranty issues.
• Maintain return acceptance criteria.
• Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
• Support the organization of excellent, efficient third-party warehousing & distribution operations.
• Support the establishment of an effective quality management system.

Required Experience

Candidates for this position should possess 2-5 years of relevant experience.

Work Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia.