Associate Customer Service Specialist.

About Medtronic

Medtronic is a global leader in healthcare technology, committed to alleviating pain, restoring health, and extending life. With 95,000 employees operating across more than 150 countries, the company focuses on developing innovative medical technologies that improve the lives of over 72 million patients annually. This role offers an opportunity to contribute to the future of healthcare within a purpose-driven environment.

The Associate Customer Service Specialist Role

This is a full-time, entry-level position designed to support both internal and external customers. The Associate Customer Service Specialist will focus on order processing, resolving shipment and credit issues, managing inventory, and enhancing service levels through effective problem-solving and operational support. The role requires 2-5 years of relevant experience.

Key Responsibilities

• Serve as a primary contact for external and internal customers, addressing product-related inquiries.
• Trace lost shipments and clarify customer orders for the shipping department.
• Process orders or registrations, and direct customers to appropriate support or field staff when necessary.
• Manage web-based ordering or registrations and confer with management regarding customer credits and returns.
• Identify quality assurance complaints and process price differentials on mail orders.
• Approve stock allocation for items in short supply, special price quotations, bids, pricing allowances, deductions, and adjustments.
• Manage customer facility inventories using EDI, forecasting, replenishment, and inventory systems to optimize stock and allocation for maximum service levels.

Career Stream and Impact

This role is an individual contributor position within a professional discipline. The specialist will deliver and manage assigned projects, collaborating with stakeholders to achieve desired results. While working with close supervision, the role involves addressing problems that are not immediately evident but typically not complex, and making minor system or process changes to resolve issues. Communication is primarily with internal contacts within the immediate group to gather, confirm, and convey information.

Compensation and Benefits

Medtronic offers a competitive salary and a flexible benefits package. The company is committed to recognizing employee contributions and supporting them through various career and life stages with a wide range of benefits, resources, and competitive compensation plans. This position is eligible for the Medtronic Incentive Plan (MIP).