Community Manager

About the Role

Kerten Hospitality is seeking a Community Manager for The House Hotel Jeddah. This full-time role involves building and engaging a vibrant community around the hotel, fostering connections, and developing local partnerships. The position requires 5-10 years of experience and is based in Jeddah.

Key Responsibilities

• Build, engage, and grow the hotel's community of guests, residents, members, and local partners to foster brand loyalty.
• Plan and deliver a regular calendar of events, activations, workshops, and social programming aligned with the brand identity.
• Develop and manage partnerships with local businesses, artists, influencers, and cultural organizations to create unique experiences and drive awareness.
• Manage the hotel's social media channels and community platforms, creating engaging content and responding to interactions in a timely, on-brand manner.
• Gather and analyze community feedback, engagement metrics, and event performance to continuously improve programming and guest experience.
• Collaborate with Marketing, Sales, Food & Beverage, and Front Office teams to align community initiatives with commercial goals and drive revenue.
• Manage the community and events budget, ensuring cost control and a clear return on investment for each initiative.
• Support pre-opening or seasonal ramp-up activities, including building early community awareness, launch events, and establishing local partnerships.
• Act as the hotel's representative within the community, welcoming guests, facilitating connections, and representing the brand at external events.
• Provide insights and recommendations to hotel management on community trends, guest preferences, and new engagement opportunities.

Experience and Qualifications

• 5-10 years of relevant experience in community management, hospitality, or a related field.
• Demonstrated ability to build and grow communities, plan events, and manage partnerships.
• Experience with social media management and content creation.
• Strong analytical skills for gathering and interpreting community feedback and performance metrics.
• Budget management experience, including cost control and ROI analysis.

About The House Hotel Jeddah

The House Hotel Jeddah King Road is an urban property located along the Red Sea coastline. It features 129 rooms designed for comfort and modern living, complemented by a signature restaurant that serves as a social and culinary hub.

Location

This role is based in Jeddah, Saudi Arabia, a dynamic city on the western shore known for its blend of seaside living, culture, and modern life. The city offers diverse experiences, from the Jeddah Corniche to the historic Al-Balad, a UNESCO World Heritage site. King Abdulaziz International Airport (JED) provides regional and international connectivity, located approximately 20 km from the city center.