Customer Service Coordinator

About the Customer Service Coordinator Role

Alesayi Electronics (العيسائي للإلكترونيات) is seeking a Customer Service Coordinator to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for a customer-focused and highly organized individual responsible for managing customer inquiries and requests across various communication channels. The role involves direct interaction with customers via phone calls, social media platforms, email, and other digital channels to ensure timely and effective resolution of their needs.

Key Responsibilities

• Handle incoming and outgoing customer calls with professionalism and efficiency.
• Respond to customer inquiries, complaints, and requests through phone calls, email, and social media platforms.
• Monitor and manage customer messages and comments across the company's social media accounts.
• Provide accurate information regarding products, services, policies, and customer requests.
• Follow up with customers to ensure their inquiries and concerns are resolved in a timely manner.
• Coordinate with relevant internal departments to resolve customer issues and requests.
• Escalate complex or unresolved customer cases to the appropriate team or management when necessary.
• Maintain accurate records of customer interactions, complaints, and follow-up actions.
• Update customer information and case details in relevant systems or CRM.
• Monitor recurring customer concerns and provide feedback to support service improvements.
• Prepare basic customer service reports and support the team with administrative and coordination tasks.
• Ensure all customer interactions are handled professionally and in line with company standards.

Candidate Profile

The successful candidate will demonstrate a strong customer-focused approach and excellent organizational skills. This role requires an individual who can effectively manage multiple communication channels and maintain a high standard of service in a dynamic environment.

Required Experience

• 0-1 years of experience in a customer service or coordination role.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role operates within a team-oriented environment focused on delivering high-quality customer support.

Company Context

Alesayi Electronics (العيسائي للإلكترونيات) is committed to providing excellent service to its customers. The Customer Service Coordinator plays a vital role in upholding this commitment through direct customer engagement and support, contributing to overall customer satisfaction.