Guest Service Agent

About the Role

Hilton is seeking a Guest Service Agent to join its team in Jeddah, Makkah. This full-time position is suitable for candidates with 0-1 year of experience who are dedicated to providing exceptional guest experiences. The role focuses on ensuring a seamless and welcoming environment for all guests, from arrival through departure, by delivering high standards of hospitality and making each stay memorable.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Facilitate efficient guest departures by processing charges, handling payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to address guest inquiries effectively.
• Promote hotel amenities and services through up-selling techniques to optimize room and service revenue.
• Respond to guest requests, resolve concerns with urgency and care, and manage messages and communications efficiently.

Candidate Profile

Successful candidates for the Guest Service Agent position will align with Hilton's core values. This includes demonstrating a strong passion for Hospitality, acting with Integrity, and exhibiting Leadership qualities. The role requires a commitment to Teamwork to achieve optimal outcomes, a sense of Ownership and accountability, and a focus on the Now, bringing discipline and urgency to daily tasks to make a lasting impact.

About Hilton

Hilton is recognized as a global leader in the hospitality industry, committed to providing exceptional experiences for both guests and team members. The company operates a suite of world-class brands and has welcomed over 3 billion guests worldwide, upholding its founding vision to spread the light and warmth of hospitality. Hilton's workplace culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune, reflecting its dedication to supporting team members' career journeys.

Work Location and Type

This is a full-time employment opportunity located in Jeddah, Makkah. The role requires on-site presence to deliver direct guest services within the hotel environment.

Application Information

Interested candidates are encouraged to apply to join the Hilton team and contribute to its legacy of hospitality.