Manager SerivceNow Integrated Risk Management Middle East📣 إعلان

Manager, ServiceNow Integrated Risk Management (IRM) - Middle East

Deloitte is seeking a Manager, ServiceNow Integrated Risk Management (IRM) to join its team in Jeddah, Makkah, Saudi Arabia. This full-time role requires over 10 years of experience and involves leading critical ServiceNow IRM programs across the Middle East, focusing on delivering impactful solutions for clients.

Key Responsibilities

• Lead full-lifecycle ServiceNow IRM programs, encompassing Risk, Policy & Compliance, Audit, Business Continuity Management (BCM), Third-Party Risk Management (TPRM), and Operational Resilience, from scoping and planning through deployment and value realization.
• Serve as the senior delivery contact for clients, managing CRO/CISO/Head of Compliance stakeholders, steering committees, and escalations.
• Define GRC target operating models, ServiceNow solution architectures, module rollout roadmaps, and integration strategies (ITSM, CMDB, SecOps, HR, vendor-intelligence feeds).
• Provide design authority and quality assurance for solution designs, configurations, and all client-facing deliverables.
• Manage and develop teams of 3–10 consultants across multiple countries, overseeing utilization, coaching, and performance management.
• Drive business development activities, including pipeline generation, proposals, orals, commercial structuring, and collaboration with ServiceNow alliance and sales teams.
• Advise clients on aligning ServiceNow IRM implementations with regional regulations (*, SAMA, NCA, CBUAE, CBE, CBJ, SBP) and international standards.
• Build practice assets such as accelerators, pre-configured regulatory content, delivery methodologies, and thought leadership on resilience and third-party risk.

GRC Domain Expertise

• Substantial experience designing and delivering BCM programs and technology, including BIA methodologies, continuity/DR planning, exercising regimes, and crisis management aligned to ISO 22301 and regional central bank BCM circulars.
• Proven leadership in TPRM transformations, covering third-party risk operating models, tiering and due-diligence design, assessment and monitoring automation, concentration and fourth-party risk, and regulatory outsourcing compliance.
• Deep understanding of Operational Resilience regimes, including identification of critical/important business services, setting impact tolerances, severe-but-plausible scenario testing, and end-to-end dependency mapping, with the ability to operationalize these in ServiceNow ORM.
• Ability to advise clients on converging BCM, TPRM, and operational resilience into a single integrated risk framework on the ServiceNow platform.

Leadership Capabilities

• Demonstrates an understanding of Deloitte's purpose and values, exploring opportunities for impact.
• Commits to personal learning and development, acting as a brand ambassador to attract talent.
• Understands expectations and demonstrates personal accountability for performance.
• Actively focuses on developing effective communication and relationship-building skills.
• Understands how daily work contributes to team and business priorities.

Qualifications and Requirements

• Over 10 years of experience in a relevant field.
• Prior experience in Big 4, top-tier consulting, or a ServiceNow partner delivery organization is strongly preferred.
• A track record of leading at least 3–5 full-lifecycle ServiceNow IRM implementations, including BCM and/or TPRM modules.
• Strong platform command, including architecture, licensing/SKU constructs, instance strategy, upgrade management, IntegrationHub, and Performance Analytics.
• Familiarity with adjacent platforms (Archer, MetricStream, Diligent) and the broader GRC tooling market is an advantage.
• Understanding of regional regulatory landscapes, including SAMA Cyber Security Framework and BCM requirements, NCA ECC (KSA), CBUAE regulations and NESA/SIA (UAE), Central Bank of Egypt directives, Central Bank of Jordan regulations, and State Bank of Pakistan / SECP guidelines.
• Familiarity with regional operational resilience and outsourcing/third-party regulations issued by GCC central banks and financial regulators.
• Experience delivering projects in the Middle East, North Africa, or South Asia is strongly preferred.

About Deloitte

Deloitte is one of the largest and most prestigious professional services firms globally, committed to making an impact that matters. The firm serves clients by providing innovative insights, solving complex challenges, and unlocking sustainable growth. Deloitte inspires its talented professionals to deliver value, offering an exceptional career experience within an inclusive and collaborative culture. The firm contributes to society by building confidence and trust in markets, upholding organizational integrity, and supporting communities. Deloitte's shared values guide its approach: Lead the way, Serve with integrity, Take care of each other, Foster inclusion, and Collaborate for measurable impact.