Agent Reservation Sales📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About the Role

Courtyard by Marriott is seeking an Agent Reservation Sales to join their team in Makkah. This full-time position involves managing reservation requests, ensuring guest satisfaction, and supporting revenue maximization through effective sales techniques. The role requires 0-1 years of experience.

Key Responsibilities

Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
Identify guest reservation needs, determine appropriate room types, and verify availability and rates.
Explain guarantee, special rate, and cancellation policies clearly to callers.
Accommodate and document special requests from guests.
Answer questions regarding property facilities, services, and room accommodations.
Apply sales techniques to maximize revenue and communicate information for designated VIP reservations.
Input and access data within the reservation system.
Address challenges in accommodating rooming requests by coordinating with relevant individuals or departments.
Ensure accuracy of room blocks and reservations, input group rooming lists, and revise room blocks to maintain required room availability.
Maintain organized files for all groups and set up proper billing accounts according to Accounting policies.

Operational Standards and Guest Relations

Adhere to all company policies and procedures, ensuring a clean and professional appearance.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate service needs, and assist individuals with disabilities.
Communicate using clear and professional language, prepare and review written documents accurately, and answer telephones with appropriate etiquette.

Team Collaboration and Compliance

Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals.
Listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards.

Physical Requirements and Additional Duties

Read and visually verify information in various formats.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.