Asset Operations Manager

About the Role

Big Fish Consult is seeking an Asset Operations Manager to lead the end-to-end operational performance, readiness, and value creation of its asset portfolio in Makkah, Saudi Arabia. This full-time role is central to ensuring operational continuity, asset performance, customer experience, financial efficiency, risk management, and effective operator performance across the entire portfolio.

The Asset Operations Manager will serve as the asset owner’s operational lead, coordinating internal functions, technical teams, third-party operators, O&M contractors, government authorities, and external stakeholders. The primary objective is to ensure assets are activated, operated, and continuously optimized in line with business objectives, operational standards, and defined KPIs.

Key Responsibilities

• Lead the end-to-end operational readiness, activation, and ongoing performance of all assets to support overall portfolio activation.
• Coordinate with operators to ensure asset development, operational readiness, mobilization, and successful transition into operations.
• Oversee daily operations through technical and operational teams, ensuring efficient service delivery in accordance with performance standards.
• Establish and continuously improve operational standards, processes, governance frameworks, and service delivery models.
• Drive continuous improvement in asset reliability, efficiency, sustainability, lifecycle value, and customer experience.
• Ensure timely activation and operational readiness of assets in line with approved development and business plans.

Asset Performance and Value Creation

• Drive asset performance and value creation across the portfolio through effective operational strategies and performance management.
• Define and monitor asset-level performance indicators covering operational efficiency, reliability, profitability, asset value growth, customer centricity, and operator performance.
• Identify opportunities to improve asset utilization, operational efficiency, service quality, and lifecycle value.
• Ensure operational decisions support long-term asset value and commercial objectives.
• Benchmark asset and operator performance and implement improvement initiatives as required.

Financial Management and Cost Optimization

• Lead the preparation of the annual operations budget for the asset portfolio in coordination with relevant stakeholders.
• Monitor operational financial performance against approved budgets, forecasts, and business plans.
• Drive operations cost optimization while maintaining required service quality, safety, customer experience, and asset performance standards.
• Identify opportunities to improve operational efficiency, reduce unnecessary expenditure, and maximize value from operational contracts and service providers.
• Ensure operators and contractors operate within approved financial and commercial parameters.

Risk, Safety, Security, and Business Continuity

• Establish and regularly review safety, asset risk, operational risk, crisis management, and business continuity protocols.
• Ensure operational risk frameworks address critical assets, technical systems, operational dependencies, service continuity, and potential business disruption.
• Ensure compliance with applicable HSE, regulatory, safety, security, and operational requirements.
• Conduct ongoing checks, audits, and reviews of health, safety, and security systems across the portfolio.
• Identify operational and asset-related risks and ensure mitigation plans are developed, implemented, and regularly reviewed.
• Lead or coordinate crisis response and recovery processes as required to protect people, assets, operations, and business continuity.

Qualifications and Experience

• A minimum of 10 years of relevant experience in asset operations management.
• Demonstrated ability to lead end-to-end operational performance and value creation for asset portfolios.
• Strong understanding of operational continuity, asset performance, financial efficiency, and risk management.
• Proven experience in coordinating with diverse stakeholders including internal teams, third-party operators, and government authorities.