Client Servicing Manager📣 إعلان

About Emotion MENA

Emotion Advertising, operating as Emotion MENA, is an integrated marketing and advertising agency with over 19 years of experience in the Saudi Arabian market. The agency delivers end-to-end communication solutions, encompassing strategic thinking, creative development, social media, media management, events, production, branding, and large-format advertising. Through in-house specialists and a trusted production network, Emotion MENA transforms client objectives into distinctive campaigns and experiences that engage audiences, build brands, and deliver measurable results.

The Role: Client Servicing Manager

Emotion MENA is seeking an experienced and highly capable Client Servicing Manager to lead day-to-day client relationships and ensure the successful delivery of integrated marketing projects. This full-time position is based in Jeddah, Makkah, Saudi Arabia, and requires 5-10 years of relevant experience. This role is not limited to coordination; it demands a comprehensive understanding of the agency workflow and the ability to manage projects across social media, events, media, creative, branding, and production. The ideal candidate will be commercially aware and solutions-oriented, translating client needs into clear internal briefs and leading projects from inception to reporting.

Key Responsibilities

• Serve as the primary day-to-day contact for assigned clients, building strong, trusted, and long-term relationships.
• Develop a thorough understanding of each client’s business, industry, objectives, target audiences, and challenges.
• Manage client expectations, ensure professional communication, and proactively address concerns.
• Receive, analyze, and translate client briefs into comprehensive and actionable internal briefs for various departments.
• Coordinate closely with strategy, creative, social media, media, events, production, and operations teams.
• Oversee the development and execution of social media calendars, content, and digital campaigns, ensuring quality and alignment.
• Manage corporate events, brand activations, exhibitions, and launches from brief to completion, coordinating with all relevant partners and suppliers.
• Coordinate with media teams for planning, buying, and execution across digital, outdoor, and other channels.
• Manage creative concept development, branding materials, and production requirements, including printing, fabrication, and content production.
• Prepare proposals, scopes of work, cost estimates, quotations, and project timelines.
• Track multiple projects, monitor budgets, profitability, and supplier costs, ensuring proper client approvals for all work.
• Identify opportunities to expand existing accounts through upselling and cross-selling Emotion’s wider capabilities.

Qualifications and Experience

• Proven experience (5-10 years) working with a local advertising, marketing, digital, or events agency in Saudi Arabia.
• Strong knowledge of the Saudi market, local business practices, client expectations, and the agency ecosystem.
• Demonstrated experience managing integrated accounts across social media, events, media, creative, and production.
• Strong understanding of social media strategy, content management, community management, and digital campaign reporting.
• Practical knowledge of event planning, activation management, technical production, and on-ground execution.
• Good understanding of media planning, buying, implementation, and performance reporting.
• Strong knowledge of creative, printing, fabrication, branding, and advertising production processes.
• Experience preparing client proposals, presentations, budgets, timelines, and status reports.
• Ability to manage multiple clients and projects under demanding deadlines.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
• Familiarity with project-management, workflow, or CRM platforms.

Required Competencies

• Excellent client-servicing and relationship-management skills.
• Strong verbal, written, and presentation skills in both English and Arabic.
• Commercial awareness and the ability to identify account-growth opportunities.
• Strong organizational, planning, and time-management capabilities.
• Confident leadership and coordination across multidisciplinary teams.
• Ability to understand creative ideas and convert them into executable deliverables.
• Strong negotiation, problem-solving, and conflict-resolution skills.
• High attention to detail and commitment to quality.
• Proactive, accountable, and solutions-oriented approach.
• Ability to remain calm and effective under pressure.
• Willingness to attend meetings, site visits, installations, and events outside standard working hours when required.

Indicators of Success

A successful Client Servicing Manager will build trusted and long-lasting client relationships, consistently deliver projects on time, within scope, and to the required quality. This role involves creating clear alignment between clients and internal teams, protecting client satisfaction while maintaining agency profitability, and identifying opportunities to grow accounts and expand services. The manager will represent Emotion MENA professionally during all client interactions, presentations, productions, and events.