Digital Product & Portfolio Manager

About the Role

Astek is seeking a Digital Product & Portfolio Manager to lead the business-side coordination of a portfolio of digital products, platforms, and capabilities for one of our clients. This part-time role is based in Makkah, with operations in Jeddah and Makkah. The successful candidate will translate customer and business needs into clear product roadmaps, prioritized initiatives, and delivery-ready requirements.

Role Context and Collaboration

This is a hands-on position that requires close collaboration with various teams, including business, technology, architecture, UX/CX, data, cybersecurity, and external partners. The manager will be responsible for maintaining an integrated roadmap across digital products, customer journeys, platforms, and strategic initiatives, ensuring alignment with overall business objectives.

Key Responsibilities

• Maintain an integrated roadmap across digital products, customer journeys, platforms, and strategic initiatives.
• Assess and prioritize opportunities based on business value, customer impact, readiness, risk, dependencies, and strategic alignment.
• Lead discovery and define customer problems, use cases, capabilities, requirements, and success measures.
• Coordinate connected capabilities across eCommerce, CRM, customer engagement, Voice of Customer, analytics, AI, automation, and partner platforms.
• Manage product backlogs, epics, user stories, acceptance criteria, and release scope.
• Coordinate business-side delivery from design and build through testing, launch, stabilization, and ongoing optimization.
• Work with Architecture and Engineering to assess solution options, including build, buy, reuse, and hybrid approaches.
• Monitor adoption, conversion, customer experience, and operational performance; recommend improvements.
• Support portfolio governance, executive reporting, business cases, investment analysis, and vendor coordination.
• Coordinate UAT, operational readiness, launch requirements, and inputs from cybersecurity, privacy, legal, accessibility, and quality teams.

Required Experience

Candidates should possess 5-10 years of relevant experience in digital product and portfolio management.

Work Type and Location

This is a part-time position. The role is based in Makkah, with responsibilities covering operations in both Jeddah and Makkah.