Front Desk Agent Saudi Talent

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About the Role

Rotana Hotels is seeking a Front Desk Agent to join their team in Makkah. This full-time position is ideal for Saudi talent looking to advance their careers in the Front Office profession. The role focuses on providing professional and customer-focused service to guests, ensuring a memorable experience from arrival to departure.

Key Responsibilities

Provide prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service.
Greet guests by name, if known, and escort them to their room to ensure they feel welcomed.
Conduct in-room and hotel familiarization, and assist guests with hotel activity inquiries and requests.
Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to respond to guest queries.
Maintain awareness of daily rate levels and occupancy levels.
Administer Front Desk cashiering standards accurately and comply with all established systems, policies, and procedures.
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
Maintain guest privacy by ensuring no details are disclosed.
Demonstrate a complete understanding of the hotel’s policies, procedures, and service standards, and possess full knowledge of hotel facilities and happenings.

Candidate Profile

We are looking for dynamic and self-motivated Front Office professionals. Candidates should be committed to delivering high standards of guest service and possess strong interpersonal skills.