Front Office Host

About the Role

Hilton Riyadh Hotel & Residences is seeking a Front Office Host to join its team in Makkah. This full-time role focuses on ensuring a smooth and positive experience for guests from arrival to departure, contributing to overall guest satisfaction.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures efficiently by verifying charges, handling payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel amenities and services through up-selling techniques to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Core Values

At Hilton, the following core values guide team members:

• A commitment to hospitality.
• Acting with integrity.
• Inspiring others through leadership.
• Belief in teamwork for optimal outcomes.
• A sense of ownership and accountability.
• A focus on urgency and discipline in daily tasks.

Work Type

This is a full-time position.