Lounge Services Manager

About the Role

Qatar Airways is establishing its first premium lounge at King Abdulaziz International Airport in Jeddah, Kingdom Of Saudi Arabia. This full-time role for a Lounge Services Manager involves leading the new operation and ensuring the delivery of established service standards. The position requires 5-10 years of experience in a relevant field.

Role Context and Objectives

The Lounge Services Manager will oversee all specific features related to the Jeddah lounge operations. This includes front-of-house management, food and beverage service delivery, and daily administrative activities. The manager will also be responsible for quality assurance and HACCP auditing, while coordinating with service providers, Qatar Airways Ground Services, and airport authorities. A key objective is to maintain customer service levels and sales by regularly reviewing customer preferences to ensure quality product and service delivery.

Key Responsibilities

• Manage overall lounge operations to ensure work output meets agreed standards for quantity, quality, cost, and timeframe, maintaining financial viability.
• Coordinate activities to ensure efficient and risk-free operation across all areas of the lounge.
• Ensure effective communication among team members and with internal and external bodies to prevent service-related issues.
• Maintain communication with external and internal stakeholders, including managing outsourced services such as cleaning and maintenance.
• Provide solutions to service-related issues faced by staff, escalating and resolving them promptly.
• Manage all lounge services, accounts, financial, and contractual obligations, ensuring adherence to Service Level Agreements.
• Liaise with local airport authorities and arrange periodic consultations to discuss issues and enhance support.
• Prepare annual business plans and operate within budgets, ensuring adequate funding for all activities.
• Propose cost-efficient initiatives to the Senior Manager Lounges to sustain expense levels and improve revenue opportunities, while suggesting value-added initiatives for passengers without compromising quality.
• Act as an ambassador for Qatar Airways, attending to passengers' needs throughout their lounge experience to ensure high standards of customer service and hospitality.
• Oversee daily reporting, administrative activities, quality assurance processes, and HACCP audits to ensure compliance.
• Coordinate closely with Qatar Airways Ground Services, airport authorities, and other key stakeholders for seamless daily lounge operations.

Work Environment

This role is based in Jeddah, Kingdom Of Saudi Arabia, within King Abdulaziz International Airport. The Lounge Services Manager will lead a team in a new premium lounge environment, representing Qatar Airways and its service standards.

Application

Candidates with relevant experience are invited to apply for this full-time position.