Operation Supervisor (Delivery)

About the Role

Ninja is seeking an Operation Supervisor (Delivery) to manage daily delivery operations and enhance driver performance. This full-time role focuses on ensuring operational efficiency, maintaining high service standards, and driving continuous improvement across all delivery activities.

Key Responsibilities

• Supervise daily driver operations and ensure compliance with company standards.
• Monitor and analyze Key Performance Indicators (KPIs) such as orders per shift, on-time delivery, and customer satisfaction.
• Manage driver performance, implement improvement plans, and recognize top performers.
• Plan and assign shifts, ensuring full route coverage and smooth handovers.
• Coordinate with dispatch to optimize driver allocation and operational efficiency.
• Provide coaching, support, and resolve operational issues and escalations.
• Ensure compliance with safety, policy, and branding standards.
• Prepare performance reports and collaborate with internal teams to improve service quality.

Qualifications and Requirements

• Minimum of 3+ years of experience in delivery operations or a supervisory role.
• Strong ability to monitor KPIs and drive operational efficiency.
• Proven leadership, team management, and coordination skills.
• Proficiency in delivery management systems and operational software.
• A Bachelor’s degree in Business, Logistics, or a related field is preferred.
• Valid driver’s license.

Work Environment and Growth

This role operates within a fast-paced, impact-driven environment. The position offers opportunities for professional development into advanced support or quality-focused roles. The Operation Supervisor will work closely with cross-functional teams to enhance partner experience.

Application Process

We invite qualified candidates to apply for this position. The salary for this role will be discussed during the interview process.