OTR Supervisor

Role Overview

Amazon Saudi Arabia is seeking an OTR Supervisor to join its Delivery Stations in Riyadh. This full-time role involves managing last-mile delivery operations to ensure packages are delivered to customers safely, on time, and in accordance with quality standards. The OTR Supervisor contributes to the ongoing development of customer service within the company's delivery network.

Key Responsibilities

• Ensure the safety of the team and promote Amazon's Health and Safety standards.
• Lead and manage Delivery Associates and last-mile delivery operations.
• Monitor and drive On-The-Road performance metrics.
• Uphold Amazon's delivery quality and customer experience standards.
• Address real-time routing, dispatch, and delivery challenges to maintain on-time performance.
• Work to improve and streamline OTR processes and reduce delivery defects.
• Share and promote best practices with colleagues and across the network.

Operational Tasks

• Conduct daily follow-ups with vendors regarding the onboarding process.
• Facilitate the onboarding process with external contractors.
• Manage incentive programs.
• Perform uniform auditing and inventory management.
• Handle daily operational communications with DSP POCs and escalate issues to owners as needed.
• Address daily callouts from Delivery Stations related to DSP Delivery Associates.
• Arrange and follow up on DAY0 attendance.

Work Environment

This position is based in Riyadh and is a full-time role within Amazon's Delivery Stations. The OTR Supervisor works within a team focused on managing last-mile delivery operations.