Parts Advisor Al Futtaim Automotive BYD

About the Role

Al Futtaim Group is seeking a Parts Advisor for a full-time position. This role is responsible for the accurate identification, quotation, and timely supply of genuine automotive parts to the workshop, retail customers, and trade accounts. The Parts Advisor plays a critical role in ensuring correct part availability, pricing accuracy, and fast order fulfillment, which directly impacts workshop efficiency, parts revenue, and overall aftersales profitability.

Key Responsibilities

• Identify, quote, and supply genuine parts to workshop technicians, retail customers, and trade accounts accurately and efficiently.
• Advise customers on correct part selection, compatibility, alternatives, and upsell opportunities, including accessories and service-related items.
• Achieve monthly targets for parts sales revenue, gross margin, and accessory penetration.
• Process purchase orders, goods receipts (GR), inter-branch transfers, and stock adjustments within the DMS accurately and on time.
• Maintain optimal stock levels for fast-moving parts while minimizing overstock, obsolete, and slow-moving inventory.
• Conduct cycle counts and support periodic full stock takes to ensure inventory accuracy and reduce variances.
• Supply parts to the workshop in line with promised delivery times to avoid delays in Repair Orders and maintain workshop productivity.
• Coordinate with Service Advisors and Workshop Supervisors on urgent requirements, especially Vehicle-Off-Road (VOR) cases.
• Place daily stock orders and emergency orders with OEM suppliers in line with demand forecasts and stock planning.
• Track open orders, manage backorders, and provide accurate estimated delivery timelines (ETAs) to internal and external customers.
• Prepare daily, weekly, and monthly reports on parts sales, margins, stock health, and inventory performance.
• Ensure full compliance with OEM parts policies, warranty parts return processes, and dealership internal controls.

Role Impact

This position combines commercial sales responsibility with disciplined inventory management. The Parts Advisor directly impacts workshop efficiency, parts revenue, and overall aftersales profitability by ensuring correct part availability, pricing accuracy, and fast order fulfillment. The role is critical in reducing workshop delays, improving customer satisfaction, and maximizing parts department performance.

Qualifications and Experience

• 2-5 years of experience in a relevant field.
• Strong product knowledge in automotive parts.
• Demonstrated attention to detail.
• Ability to balance sales targets with effective stock control and OEM compliance.

Required Skills

• Effective communication skills for interacting with workshop technicians, retail customers, and trade accounts.
• Proficiency in processing purchase orders, goods receipts, and stock adjustments within a DMS.
• Ability to monitor stock aging, obsolescence, and demand trends.
• Capability to coordinate with service and sales teams for parts supply.
• Strong organizational skills for order management and OEM coordination.

Compliance and Reporting

The Parts Advisor is responsible for maintaining strict adherence to genuine parts usage, ensuring no counterfeit or non-approved parts are supplied. This includes supporting audit readiness and documentation accuracy across all parts transactions, and ensuring compliance with OEM parts policies and warranty return processes.