Agent Front Desk

About the Role

Sheraton Hotels & Resorts is seeking an Agent Front Desk to join their team in Medina, Al Madinah, Saudi Arabia. This full-time role involves managing guest interactions from check-in to check-out, ensuring a smooth and professional experience. The position requires 0-1 years of experience and focuses on guest satisfaction and efficient front desk operations.

Key Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Handle all payment types, including room charges, cash, checks, debit, and credit.
• Process all check-outs, including resolving late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Run daily reports (number of arrivals, departures), identify special requests, and check reports for accuracy.
• Assist staff with expediting problem payments, such as issues processing credit cards.
• Follow up with guests regarding satisfaction with guest-related issues.
• Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Cash guests' personal checks and traveler's checks.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of each shift and balance and drop receipts according to Accounting specifications.

Operational Support and Professional Conduct

• Assist management in training, motivating, and coaching employees; serve as a role model.
• Report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Anticipate and address guests’ service needs.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to stand, sit, or walk for extended periods of time.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Additional Duties

Perform other reasonable job duties as requested by Supervisors.