Assistant Manager IT Demand Management

About the Role

Qiddiya Investment Company is seeking an Assistant Manager - IT Demand Management to join their team. This full-time role involves overseeing and coordinating IT demand management processes, alongside managing change and release control activities. The position requires 5-10 years of relevant experience.

Key Responsibilities in IT Demand Management

• Oversee and coordinate the IT demand management process.
• Collaborate with business relationship managers, service portfolio managers, service level managers, and other stakeholders to understand current and future demand for IT services.
• Plan and implement strategies to manage and influence demand.
• Identify and resolve issues or risks affecting service delivery.
• Align IT strategy with business strategy and goals for long-term planning.
• Delegate authority to teams and communicate process updates.
• Own and configure tools or templates to support the demand management process.
• Facilitate demand management meetings and events.
• Work with requestors to prepare necessary deliverables.
• Capture dispositions of demand items and ensure their progression to the next phase based on outcomes.

Key Responsibilities in Change and Release Control

• Review, assess, and validate change and release requests to identify risks, conflicts, dependencies, and business impact.
• Facilitate and govern Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings.
• Maintain the Change & Release Calendar, ensuring alignment with planned changes, release windows, and business-critical events.
• Plan, coordinate, and govern software and infrastructure releases across environments.
• Ensure all changes and releases meet readiness criteria, including testing evidence, rollback plans, and security approvals.
• Maintain accurate change and release documentation.
• Monitor and analyze Change & Release Management KPIs to identify trends and opportunities for improvement.
• Conduct and govern Post-Implementation Reviews (PIRs) for changes and releases.
• Support internal and external audits related to IT Change and Release Management.
• Collaborate with IT operations, development teams, business units, cybersecurity, QA, and third-party vendors.
• Provide clear, timely communication on change and release status to all relevant stakeholders.
• Enforce adherence to Change & Release Management policies, standards, and governance frameworks.

Experience and Qualifications

Candidates should possess 5-10 years of experience in a relevant field, demonstrating a strong understanding of IT demand management and change/release control processes.

Work Type

This is a full-time position.

Application Process

Further details regarding the application process will be provided upon inquiry.