At Your Service Runner

About The Ritz-Carlton

The Ritz-Carlton operates over 100 award-winning properties globally, known for creating exceptional guest experiences. The company focuses on attracting top hospitality professionals and fostering an environment where creativity, thoughtfulness, and compassion are valued. The Ritz-Carlton sets standards for luxury service worldwide, prioritizing guest care and comfort.

Role Overview: At Your Service Runner

The At Your Service Runner is responsible for ensuring the consistent delivery of The Ritz-Carlton’s “Gold Standards” in guest service. These standards, including the Employee Promise, Credo, and Service Values, guide daily operations and contribute to the brand’s reputation as a global leader in luxury hospitality. This full-time position requires 0-1 year of experience and offers an opportunity to join The Ritz-Carlton, part of the Marriott International portfolio.

Key Responsibilities

• Test beepers and radios to ensure proper functionality of communication equipment.
• Place requested items such as rollaway beds and refrigerators in guest rooms.
• Deliver extra towels, bathrobes, and other amenities to guest rooms.
• Provide complimentary toiletries, including toothpaste, razors, and shampoo, to guests.
• Deliver various items such as messages, mail, faxes, packages, flowers, sundry items, and gift items to guest rooms.
• Deliver rollaway beds, cribs, linens, toiletries, and other guest-requested items to rooms.
• Assemble and deliver food, beverages, or other amenities as required.

Operational Duties and Guest Interaction

• Adhere to all company policies and procedures; report accidents, injuries, and unsafe conditions to management.
• Maintain a clean and professional uniform and personal appearance; ensure confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs, assist individuals with disabilities, and express genuine appreciation.
• Communicate professionally and clearly with guests and colleagues.
• Develop and maintain positive working relationships within the team to achieve common goals.
• Comply with all quality assurance expectations and standards.

Physical Requirements

• Ability to read and visually verify information in various formats, including small print.
• Visually inspect tools, equipment, or machines to identify defects.
• Stand, sit, or walk for extended periods or an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Navigate narrow, confined, or elevated spaces, as well as stairs and service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by supervisors.

Application Information

The Ritz-Carlton offers a professional environment where employees are encouraged to take pride in their work and team. This role provides an opportunity to contribute to a global luxury brand and develop within the Marriott International portfolio.