Attendant Housekeeping

About the Role

Sheraton is seeking an Attendant-Housekeeping for a full-time position. This role involves ensuring guest rooms and common areas are clean, well-maintained, and stocked according to company standards, contributing to a positive guest experience.

Key Responsibilities

• Respond promptly to requests from guests and other departments.
• Fill carts with supplies and transport them to assigned areas.
• Enter guest rooms following established procedures, ensuring vacancy before entry.
• Replace guest amenities and supplies, and change dirty linens and terry with clean items.
• Make beds, fold terry, and clean bathrooms.
• Remove trash, dirty linen, and room service items from rooms.
• Verify that all appliances are present and in working order.
• Straighten desk items, furniture, and appliances.
• Dust, polish, and remove marks from walls and furnishings.
• Vacuum carpets and perform floor care duties in guest rooms and hallways.

Safety and Professional Conduct

• Adhere to all company, safety, and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries.
• Complete required safety training and certifications, and properly store flammable materials.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information.

Guest Service and Team Collaboration

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, and assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Support the team to achieve common goals and ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 25 pounds without assistance, and in excess of 25 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Qualifications and Experience

• Experience Required: 0-1 year.
• No related work experience is required.
• No supervisory experience is required.