Front Office agent reception ( Saudi nationality only)📣 إعلان

About Accor

Accor is a global hospitality group with over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The company focuses on responsible hospitality and offers opportunities for professional development and advancement within its network.

Role Summary

Accor is seeking a Front Office Agent - Reception for a full-time position. This role is open to Saudi nationals only and requires 0-1 years of experience. The Front Office Agent is responsible for creating a positive first and lasting impression for guests, ensuring seamless and personalized interactions from check-in to departure. This position serves as a key liaison between guests and the resort, anticipating needs and resolving requests to enhance the guest experience.

Key Responsibilities

• Welcome guests with genuine enthusiasm and a personalized approach.
• Build guest relationships through recognition, personalization, and preference tracking.
• Conduct efficient check-ins and check-outs, ensuring accurate recording of guest information and profile updates.
• Escort guests to their rooms when necessary, particularly VIPs, to ensure a smooth transition.
• Process payments, handle deposits, issue keys, and explain room and hotel features.
• Scan passports and IDs in compliance with Saudi regulatory requirements and ensure CID reporting accuracy.
• Recognize repeat and VIP guests, anticipate their needs, and tailor interactions accordingly.
• Provide accurate information about hotel facilities, outlets, and local events.
• Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up.
• Handle special requests before, during, and after stays.
• Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs.
• Maintain detailed shift handovers to ensure seamless team transitions and service continuity.
• Attend daily briefings and stay informed on occupancy, arrivals, departures, events, and internal updates.
• Operate the Property Management System for all Front Office functions.
• Manage the Reception email inbox professionally and timely.
• Perform regular checks on registration cards and guest buckets, ensuring compliance with Data Quality Standards.
• Monitor float accuracy, process currency exchanges and paid outs, and follow cash handling procedures.
• Close cashier audits at shift end, ensuring alignment of balances and documentation.
• Identify upselling opportunities across rooms, suites, F&B outlets, and spa to support revenue targets.
• Enroll guests into loyalty programs such as ALL ACCOR, aiming to meet or exceed conversion goals.
• Uphold the privacy and confidentiality of all guest information.
• Comply with the hotel’s credit policy and all Standard Operating Procedures (SOPs) related to cashiering and guest services.
• Adhere to all Health, Safety & Hygiene procedures and be familiar with fire and emergency protocols.

Candidate Requirements

• Professional, polished, and confident in guest-facing environments.
• Energetic, adaptable, and able to thrive in a fast-paced environment.
• Ability to work cohesively with co-workers as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with all guests.
• Able to exercise good judgment with difficult guests.
• Understanding and ability to work in a multi-cultural environment.