Guest Experience Expert

About the Role

Sheraton is seeking a Guest Experience Expert to join our team. This full-time role focuses on creating memorable and unique experiences for guests throughout their stay, extending beyond standard check-in and check-out processes. Guest Experience Experts are empowered to proactively address guest needs and ensure operational efficiency.

Key Responsibilities

• Process operational needs efficiently.
• Address and resolve guest requests promptly.
• Complete necessary reports accurately.
• Share information about local attractions and highlights with guests.
• Ensure transactions are handled as an integrated part of the guest experience.
• Contribute to maintaining a safe work environment.
• Adhere to all company policies and procedures.
• Maintain confidentiality of sensitive information.
• Protect company assets.
• Uphold established quality standards in all interactions and tasks.
• Ensure professional appearance, uniform, and communication at all times.

Work Environment

This role requires a hands-on approach, involving extended periods of standing, sitting, or walking. Guest Experience Experts will be expected to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance. The ability to perform these duties consistently and effectively is crucial for delivering high-quality service to guests and supporting business operations.

Qualifications and Requirements

• High school diploma or *** equivalent.
• No related work experience is required.
• No supervisory experience is required.
• No specific license or certification is required.

Experience Level

This position is suitable for candidates with 0-1 years of experience, including entry-level applicants.

Application Information

We invite qualified candidates to apply for this full-time opportunity.