Guest Services Supervisor

About the Role

Hilton is seeking a Guest Services Supervisor to join its team in Saudi Arabia. This full-time role involves overseeing day-to-day guest services operations and ensuring a seamless experience for all guests. The supervisor will be responsible for leading a team and maintaining high standards of hospitality.

Key Responsibilities

• Supervise the guest services team in performing all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems.
• Lead day-to-day team operations, which includes creating team schedules, assigning tasks, and conducting pre-shift meetings.
• Provide training, guidance, and immediate feedback to team members.
• Oversee guest issue resolution by responding to inquiries and concerns directly, and supporting team members with complex or escalated issues.
• Manage special projects and lead department initiatives or ad-hoc assignments as required.

Qualifications and Experience

• Candidates should possess 5-10 years of relevant experience in guest services or a similar hospitality role.
• Demonstrated ability to supervise and lead a team effectively.
• Strong understanding of guest services operations and related systems.

Work Environment

This is a full-time position based in Saudi Arabia. The role involves working within a hotel environment, focusing on guest satisfaction and team leadership.

About Hilton

Hilton is a global leader in hospitality, recognized for its commitment to delivering guest experiences and fostering a supportive workplace for its Team Members. The company aims to provide a positive stay for every guest and supports its employees' career development.