Hotel Operations Manager

About the Role

شركة عمر الزرعة للتطوير العقاري is seeking a Hotel Operations Manager to provide strategic leadership in developing and establishing the future operating model for the company's real estate assets, including residential, commercial, hospitality, and resorts. This full-time role is based in Medina, Al Madinah Al Munawwarah, and involves active participation in planning, design, and execution phases to ensure operational viability according to high standards of efficiency, quality, and economic sustainability. The manager will also oversee the comprehensive management and operation of existing assets to preserve value and enhance the experience for owners, guests, and residents.

Key Responsibilities

• Participate strategically in reviewing engineering designs for hospitality and hotel projects, focusing on operational feasibility, maintenance, guest experience, and economic sustainability.
• Lead the comprehensive planning and preparation for property management, facility management, and hotel operations across real estate developments.
• Formulate plans and strategies for receiving commercial and residential units, upgrading, and converting them into efficiently managed rental hotel units.
• Establish hotel service standards, Standard Operating Procedures (SOPs), and maintenance and service policies for hospitality and residential units.
• Prepare action plans and scopes of work for procurement, maintenance, and hotel operation contracts, and negotiate with suppliers and contractors for optimal quality and cost efficiency.
• Build an integrated customer service and guest/resident experience ecosystem to ensure high satisfaction rates.
• Develop future operating models for projects and lead pre-opening plans following design reviews and adaptations to meet hotel industry standards.
• Prepare and present periodic executive reports to senior management on operational readiness, risk management, and progress milestones.
• Lead continuous improvement and development initiatives post-opening to enhance operational efficiency, maximize investment returns, and asset market value.

Qualifications and Experience

• Bachelor’s degree or higher in Business Administration, Property Management, or a related administrative field, with relevant professional certifications.
• Over 10 years of practical experience in hotel operations and real estate asset management.
• Experience in establishing and governing owners' associations, managing contracts, and internal bylaws under the "Mullak" system issued by the Real Estate General Authority (REGA) is preferred.
• Comprehensive knowledge of regulations and compliance requirements from government and regulatory entities (including the Ministry of Municipalities and Housing, Civil Defense, REGA, and relevant hospitality and tourism authorities).
• Proven capability in license management, operational safety compliance, and professional liaison with owners, consultants, and contractors.
• Advanced proficiency in developing scopes of work, contract negotiation, managing operation and maintenance agreements, and evaluating vendor/contractor performance.
• Hands-on experience in managing and upgrading large-scale real estate complexes and assets, alongside full oversight of maintenance, operations, and facility services.
• Active leadership and participation in pre-opening phases for new projects, including commissioning, handover, and efficient operational launch.
• Advanced capability to review architectural and engineering designs from the perspectives of aesthetics, operational feasibility, maintainability, and economic viability.
• Thorough understanding of organizational structure design, staffing needs assessment, and the development and implementation of operational policies and procedures.
• Advanced financial acumen in operation and maintenance cost structures, revenue optimization, and maximizing asset ROI and profitability.
• Possession of a valid Saudi driving license.

Required Skills

• Strong leadership skills and an active field presence to communicate effectively with owners, senior executives, and key stakeholders.
• Ability to build an integrated, scalable institutional operating model for future projects.

Work Environment

This is a full-time position based in Medina, Al Madinah Al Munawwarah. The working schedule is 8 hours per day, 6 days per week.

Compensation and Growth

The company empowers executive leaders to build a sustainable operating model and make a tangible impact on the management and development of major real estate assets. A competitive compensation package and salary will be tailored to the expertise of the selected candidate to support growth and continuity within the company.