Mgr IT

About the Role

Sheraton is seeking an IT Manager to provide first and some second-level technology support, including break-fix services, for designated properties. This full-time role involves contributing general knowledge and skill in technology to ensure the smooth operation and maintenance of property-based systems. The ideal candidate will have 2-5 years of experience and a strong understanding of sophisticated technology equipment and processes.

Key Responsibilities

• Provide first and second-level support for technology systems, including repairs, installations, and maintenance.
• Perform repairs, installations, and maintenance for property-based systems within a specific area.
• Assist and provide input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support needs.
• Ensure compliance with Marriott International Policies (MIPs) and Information Security Manuals (ISMs), implementing solutions to resolve discrepancies.
• Process equipment orders for personal computers, telecommunications, and local servers/networks, and manage related invoices.
• Conduct periodic inventories of applications and hardware, preparing reports as requested.
• Confirm the security of technology assets and comply with technology-related vendor contracts.

Technology Support and Operations

• Assist in disaster recovery and business continuity efforts related to technology.
• Provide technical guidance and escalate support for Marriott-approved technology solutions and Request Center Processes.
• Support guest and associate internet access requirements.
• Image desktops, install new software applications, apply patches, and map drives to appropriate servers/networks.
• Manage PC/peripheral moves, adds, and changes, including data migration when necessary.
• Perform routine desktop backups as scheduled or directed, and provide end-user support.
• Ensure technology security measures (*, encryption, patch deployment) and compliance (*, Quarterly ID Audits, MAARK1) are in place.
• Support unit infrastructure (servers, switches, routers, APs) and engage appropriate MI IT and/or Vendor resources.
• Assist in creating and maintaining a secure server environment, performing server backups and routine preventative maintenance.

Customer Relationship Management

• Write and present proposals, analyses, project plans, and cost models in written and/or oral formats.
• Provide customer service to associates at dedicated properties.
• Respond to inquiries from customers, vendors, and peer groups.
• Provide detailed status reports as requested.

Qualifications and Experience

• 2-5 years of experience in an IT support or management role.
• General knowledge and skill in technology, with an understanding of sophisticated technology equipment/processes.
• Ability to work within established guidelines to complete routine tasks.
• Strong communication skills for presenting proposals and providing customer service.

Company Culture

Sheraton, part of Marriott International, is committed to being an equal opportunity employer. The company values and celebrates the unique backgrounds, cultures, talents, and experiences of its associates. Sheraton fosters an environment of belonging in over 400 communities worldwide, inviting and connecting guests through engaging experiences and thoughtful service. The company is dedicated to non-discrimination on any protected basis, including disability and veteran status.