Receptionist

About the Role

Hilton is seeking a Receptionist to join its team. This full-time role focuses on delivering exceptional guest experiences from arrival to departure, ensuring a smooth and welcoming stay for every guest.

Role Overview

The Receptionist is responsible for managing the guest check-in and check-out processes efficiently. This position involves direct guest interaction, providing information, and resolving inquiries to maintain high standards of hospitality.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and coordinating bell service assistance.
• Process guest departures by accurately verifying charges, handling payments, issuing receipts, and utilizing the point-of-sale system.
• Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Utilize up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests and resolve concerns promptly and effectively, managing all guest messages and communications.

Work Type

This is a full-time position within the hospitality sector at Hilton.

Application Process

Candidates interested in this Receptionist role are encouraged to apply.