Customer Complaints Clerk📣 Job Ad

Join Creative Closets as a Front Desk Receptionist!
At Creative Closets, we pride ourselves on delivering exceptional customer service and innovative storage solutions. We are currently seeking enthusiastic receptionists to join our team in showrooms located in Riyadh, Jeddah, and Al Khobar.

Key Responsibilities:

• Welcome customers as they enter our showrooms.
• Provide hospitality to customers and assist them with inquiries.
• Brief customers on our product offerings.
• Provide approximate prices for products when designers are busy.
• Follow up with leads generated from marketing campaigns.
• Schedule customer visits and share details with the showroom manager.
• Handle incoming calls to the showroom.
• Register customer information on our HISABAT system (coming soon).

About Us:
Creative Closets has been a leader in the custom closet market since 1997, known for our craftsmanship and customer care. With eight showrooms across the Middle East and North Africa, we are expanding our team and looking for talented individuals to join us. Explore an opportunity with a company that offers an unconditional money-back guarantee on our custom-made products.

Introduction:
We invite you to join our team at Future of Fun Trading Company as a Customer Service Specialist. We will need a special person to identify performance indicators and quality standards in customer service and work on developing programs aimed at enhancing service quality.

Key Responsibilities:

• Conduct studies and analyses to identify performance indicators and update customer service procedures.
• Develop advanced programs and ensure customer expectations in terms of service quality.
• Analyze data to identify strengths and weaknesses in customer service systems.
• Prepare documents and reports and provide appropriate recommendations.

Qualifications:

• Bachelor's degree in any of the following fields: Advertising, Public Relations, Customer Service, Executive Secretarial.

Required Skills:

• Advanced customer service skills.
• Skills in quality assurance and after-sales management.
• Ability to prepare reports and analyze customer data.
• Fluency in both Arabic and English.

About the Role:
We are seeking a passionate and innovative Recruitment Agent to join our growing team. You will be responsible for identifying the company's hiring needs, attracting top talent, and managing the end-to-end recruitment process with a strong emphasis on localizing our workforce and developing Saudi talent.

Key Responsibilities:

• Needs Assessment: Collaborate closely with department managers to understand their staffing requirements and develop accurate job specifications.
• Talent Attraction: Develop creative strategies to attract qualified candidates, utilizing various job boards and social media platforms. Build strong relationships with universities and colleges to encourage recruitment of Saudi graduates. Participate in job fairs and professional events.
• Recruitment Process Management: Post job advertisements and conduct initial screening of candidates. Evaluate candidates and select the most suitable ones for final interviews. Conduct in-person interviews and assessments. Extend job offers and manage the onboarding process for new hires.
• Localization: Develop training and development programs for Saudi talent. Build partnerships with training institutions to develop the required competencies. Monitor the performance of new Saudi hires and provide necessary support.

Required Skills and Experience:

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• 02 years of experience in recruitment.
• In-depth knowledge of the Saudi Arabian job market and its specific needs.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in HR software and systems.
• Strong Arabic and English language skills.