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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Khobar
Join Sofitel Al Khobar The Corniche - a luxurious destination in the heart of Al-Khobar. We are seeking a Reservation Agent to enhance our guest experience by managing reservations and providing exceptional customer service.

Key Responsibilities:
  • Reservation Management: Handle guest reservations through phone, email, and online platforms, ensuring accuracy and adherence to policies.
  • Communication Hub: Serve as a central point of contact for guest inquiries about room availability, rates, and hotel services.
  • Booking Process: Facilitate the booking process by accurately entering reservation details into the Property Management System (PMS).
  • Guest Assistance: Assist guests with inquiries and special requests to ensure a personalized experience.
  • Collaboration with Departments: Work closely with Sales, Front Desk, and Housekeeping to coordinate guest requests.
  • Communication Enhancement: Streamline the reservation process to improve guest satisfaction.
  • Up-selling and Promotion: Identify opportunities for maximizing revenue through up-selling room categories and packages.

Qualifications:
  • Diploma or equivalent; additional hospitality training is a plus.
  • Previous experience in reservations or customer service roles.
  • Excellent verbal and written communication skills.
  • Familiarity with reservation systems and Microsoft Office.
  • Dedication to providing exceptional customer service.

Requirements

  • Open for all nationalities
  • Requires 0-1 Year experience
Saud
Sofitel

About Sofitel


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