Assistant Manager Quality📣 Job Ad

Assistant Manager Quality at The Ritz-Carlton

The Ritz-Carlton Hotel Company, ***, a distinguished brand within the Marriott International portfolio, is seeking an Assistant Manager Quality. This full-time position is based in An Nu'ayriyah, Saudi Arabia, and is central to upholding the company's established standards of luxury service. The role requires a professional with 5-10 years of relevant experience in quality assurance or hospitality management.

Role Purpose and Context

The primary purpose of this role is to ensure the consistent delivery of The Ritz-Carlton's "Gold Standards" in daily operations. These standards serve as the foundational principles that guide the brand's commitment to luxury hospitality and continuous improvement. The Assistant Manager Quality contributes directly to maintaining the global reputation of The Ritz-Carlton for excellence in guest care and comfort.

Core Responsibilities

• Ensure the gracious and thoughtful delivery of The Ritz-Carlton's "Gold Standards" on a daily basis.
• Learn and exemplify the components of the Gold Standards, including the Employee Promise, Credo, and Service Values.
• Contribute to the continuous improvement of service delivery in alignment with the brand's foundational principles.

Required Experience and Attributes

• A minimum of 5 to 10 years of experience in a relevant field, preferably within luxury hospitality or quality management.
• Capacity to learn and embody the established "Gold Standards" of The Ritz-Carlton, including its Employee Promise, Credo, and Service Values.
• Commitment to delivering exceptional service and upholding brand reputation.

The Ritz-Carlton Culture

The Ritz-Carlton fosters a culture where professionals are empowered to be creative, thoughtful, and compassionate. This environment is built on the belief that culture drives success, attracting top hospitality professionals who contribute to creating lasting guest experiences. As part of this team, employees are encouraged to take pride in their work and their colleagues.

About Marriott International

The Ritz-Carlton is part of Marriott International's extensive portfolio of brands. Joining The Ritz-Carlton means becoming part of a global team that supports individuals in achieving their professional potential and contributing to a shared purpose within the hospitality industry.